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Author Topic: Random Crashes  (Read 443 times)

lhwidget

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Random Crashes
« on: July 30, 2023, 11:54:47 am »

For several versions (maybe 28? and up) now, I've had a persistent problem. 

I leave MC running 24/7 for TV recording and after a few hours, maybe a couple of days, it won't be open any longer.  Once it left the "Didn't exit Normally" window up, most of the time it's gone, like someone shut it down.  Anyone else experiencing random unexplained shutdowns?

BryanC

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Re: Random Crashes
« Reply #1 on: July 30, 2023, 12:06:54 pm »

I would enable logging under the Help options and check timestamps around the time it occurs (or attach here).
Logged

lhwidget

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Re: Random Crashes
« Reply #2 on: July 30, 2023, 02:04:55 pm »

I would enable logging under the Help options and check timestamps around the time it occurs (or attach here).

Perfect, thanks for the advice  :)

I'll be back...

lhwidget

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Re: Random Crashes
« Reply #3 on: July 30, 2023, 02:16:13 pm »

That was quick.  Just crashed and the log file is attached.

Matt

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Re: Random Crashes
« Reply #4 on: July 31, 2023, 07:16:40 am »

We need a crash dump file.  You should get it when you click Report Problem.

You could post here or email it to logs at jriver dot com.
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Matt Ashland, JRiver Media Center

lhwidget

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Re: Random Crashes
« Reply #5 on: July 31, 2023, 06:11:06 pm »

We need a crash dump file.  You should get it when you click Report Problem.

You could post here or email it to logs at jriver dot com.

Here they are.  Thanks Matt!

lhwidget

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Re: Random Crashes
« Reply #6 on: August 01, 2023, 11:21:00 am »

Here's another set of log files from a crash today. 
I sure hope you can see what's happening Matt.

Thanks,
Jay

Matt

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Re: Random Crashes
« Reply #7 on: August 01, 2023, 12:16:45 pm »

It's in the PortableDeviceApi.dll when it crashes in both crash dumps.  It's not JRiver code.

You could try removing and ignoring any devices you have attached.

Sorry to not have a more concrete answer.
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Matt Ashland, JRiver Media Center
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