More > JRiver Media Center 28 for Windows

Gizmo playback on my Arcam device pauses after each track

<< < (4/4)

graham23:
Yes, I'm using DLNA on the renderer. The annoying thing is that it worked perfectly about? 6 months ago. Then I noticed it starting to get stuck. The renderer has not had any firmware updates. I don't think any settings have changed on the renderer, hence my query on the support forum.
I have followed the wiki instructions, and am now at the point of changing one setting at a time (PCM16. no Header, PCM 16 bit. MP3 low bandwidth, etc etc) and see if that resolves the issue.

graham23:
Today I restored the Arcam renderer with a factory reset. I played streaming music to the Arcam renderer today for about 2 hours without any pauses. The reboot seems to have worked. I am grateful for the advice, but 4 months to get here is... an opportunity.
This product is amazing. I was hoping for similarly amazing support. Jim, get more people to help support this product, please.

JimH:
OK.  Wait.  You restored the firmware on the device and it now works, but we didn't provide good support?

Seems like it really was a case of broken renderer.

graham23:
I must have missed the note where you advised me to do a system reset.
For anyone else reading this, the shortcut to fixing this issue was to do a factory reset on the Arcam renderer device. 30-second fix. Akin to the good old "reboot". which I am annoyed at myself for not attempting sooner. When all other variables related to the software (new clean install, various settings changes, etc) did not resolve the issue, the common factor was the Arcam streaming Renderer.
I am now enjoying my musical journey again with JRiver (and Arcam).

JimH:

--- Quote from: graham23 on January 03, 2024, 04:20:15 pm ---I must have missed the note where you advised me to do a system reset.
--- End quote ---

That's between you and your device manufacturer.  Our responsibility is to help you make sure you're using our software correctly.  If the device doesn't work (it's broken), you need to consider asking the manufacturer for help. 

Or use Google to see if you can find similar problems and their solutions.  You'd find your problem and solution in our Weird Problems thread:
https://yabb.jriver.com/interact/index.php/topic,24031.msg955341.html#msg955341

Navigation

[0] Message Index

[*] Previous page