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Author Topic: Double Payment  (Read 1338 times)

fatihakin

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Double Payment
« on: December 04, 2023, 03:26:49 am »
Hello JRiver Team,

I've purchased MC32 Master License on Dec.2nd 2023.  I am sure I've clicked buy button only once.

[removed]

Could you please cancel the second charging into my credit card?

Best Regards,
Fatih Akin
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JimH

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Re: Double Payment
« Reply #1 on: December 04, 2023, 08:08:34 am »
You also sent an email.  You'll receive a reply in a day or two and a refund this week.
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fatihakin

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Re: Double Payment
« Reply #2 on: December 05, 2023, 05:28:28 am »

Thank you for resolving this issue.

The lesson I got is;
A duplicate charge may occur if you do not close the confirmation page.
Always make sure to exit the browser after the transaction.
In other words, don't leave the page confirming the registration code open.

Best Regards.
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the shiz

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Double Payment
« Reply #3 on: December 08, 2023, 11:45:53 am »
I've purchased MC32 Master License on Nov. 22, 2023 and got another charge on Dec. 7, 2023.

Can you please refund the second charge. Thanks.
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the shiz

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Re: Double Payment
« Reply #4 on: December 08, 2023, 11:48:12 am »
Same thing happened to me. Where did you send an email? I cant seem to find any contact information. Thanks.
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JimH

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Re: Double Payment
« Reply #5 on: December 08, 2023, 11:51:36 am »
deanna at jriver

I've asked her to contact you.  Thanks for your purchase.
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JimH

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Re: Double Payment
« Reply #6 on: December 08, 2023, 11:52:34 am »
Yes.
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mcd1

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Re: Double Payment
« Reply #7 on: December 29, 2023, 05:46:22 am »
I also seem to have been charged twice for the MC32 upgrade, on 09/12 and 15/12. Please can you refund one of these?
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