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[Maeghaus]

I solved a problem with my Main Library quitting suddenly a couple weeks ago by dropping an antivirus program (https://yabb.jriver.com/interact/index.php/topic,137807.0.html). MC was running fine for a few days and then it started quitting again, but now within ten seconds. This action happens in either MC 31 or 32 (I have both installed). I managed to make a new blank library before MC quit. Media Center stays running with the blank library loaded. That means one or more files must be corrupt in my MC Main Library. I have no clue if the files are part of the library content or related to Windows system operation. My inclination is Windows 11 Pro 23H2. I did not have an issue until the upgrade from 22H2. My Internet research hasn't given me help. No one varies from the basic group of solutions and most are useless.

At the same time, I am trying to solve a chronic Windows symptom of multiple program instructions crashing the system; it started in Windows 10. I know there's a common cause with MC and Windows. But I don't know where to start investigating. I feel it could be a registry origin; some articles hint at that but that's all they provide. Starting over with a new Windows installation and rebuilding isn't an option for me.

I am hoping to capture the screen showing all the errors that pop up when the system stops functioning properly. As a Windows system problem, it may need to be posted in some other forum, even if it may be connected to why my Main Library isn't working well.

-- Tom

[zybex]

Start with the windows EventViewer, check what is logged when an app crashes. If multiple apps are crashing then it may be an hardware fault, such as damaged memory or disk errors.

[Maeghaus]

I am running a Clean Boot and this can help me narrow down the culprit(s). The PC has been up and running the basics the past few days. No conflicts or program crashes. I made a new, blank library for Media Center that produces no errors. A few moments ago I loaded my Main Library to test it but MC quit in less than 10 seconds. I got the New Library back up after several attempts. I've got something in my Main Library causing Media Center to silently crash. It quits so fast, I don't have time to generate a log manually. I might have log files from auto logging.

What I have are two unrelated performance issues: Windows (possibly one or more service applications) and Media Center (corrupt or incompatible files). I only need to report on my Main Library performance with Media Center. But I don't know where to start investigating. I'm searching for log files I can upload.

-- Tom

[JimH]

Read the Logging topic on the wiki.

After a crash, look at previouslog.txt.  Near the bottom, you may find the answer.  Look for "crash" and also look for the last files opened.

[Maeghaus]

MC32 still quits suddenly but extends to about 20-30 seconds instead of 10. The longer duration is the most common error. I've stayed in Clean Boot for more than two weeks investigating the Media Center problem in addition to finding Services conflicts in Windows. I started the Windows Services tests but have no idea where to begin.

For now, I have a couple JRiver logs as ZIP files. Some observations: MC31 works but only after restoring from an older backup. I don't know that it will remain that way when I use it to listen to music. I was playing music on MC32 with the imported good library but about 20 minutes shut off and now quits after 10 seconds. It won't stay on unless I restore from a last known good backup.

-- Tom

Logs attached.

[Matt]

Both crashes were trying to open this file:
C:\Users\Tom\AppData\Roaming\J River\Media Center 32\Temp\MP3 Image - 26176.jpg

That file is made by the MP3 plugin when you extract cover art.

Are you trying to view the art in a certain file?  If so, could you share it?

Thanks.

[Matt]

You could also try just emptying the temp folder.

[Matt]

It might be coming from this file:
L:\a-ha\Take On Me 12-inch\01 Take On Me (Extended mix).MP3

Could you share it with me?  My mail is matt at jriver.  Thanks.

[Awesome Donkey]

If the crashes are indeed caused by bad files, you can try disabling auto-import in Media Center to see if the crashes stop. That can work as a stopgap measure until you figure out what file(s) are causing the issue.

[Maeghaus]

Matt, I sent you the MP3 file you requested via email. I searched for "C:\Users\Tom\AppData\Roaming\J River\Media Center 32\Temp\MP3 Image - 26176.jpg" but it doesn't exist. The JPG doesn't turn up in any Temp folder in previous versions. I wondered if the XML files in MC 31 or 32 have this address path but crash because they're pointing to a nonexistent file.

Awesome Donkey, I attached a couple screen shots of Import settings from the Import configuration window and the Tools>File & Folders window from MC31 (same settings  for MC32). I turned off background import. While I was getting the screenshots ready to send, MC31 shut off. I started it up again to reapply the settings. So far, MC31 hasn't shut down on it's own since then. I didn't clear the Temp folder yet.

Whatever is causing the general instability of 31 and 32, it started after the 23H2 update for Windows 11. As for troubleshooting Windows Services for the other problems I have, I don't know where to begin. Online guides and articles are mostly cookie cutter answers, often vague or irrelevant. Any suggestions on where to look for info?


-- Tom

[Matt]

I reproduced the crash.  Thanks so much for the file.

It's in our EXIF parser and we'll fix it tomorrow.

Thanks again.

[Maeghaus]

What did you find related to the files and reports I sent? Was it the mystery JPG?

-- Tom

[Matt]

What did you find related to the files and reports I sent? Was it the mystery JPG?

-- Tom

The JPEG image in the MP3 you sent me crashes our EXIF parser.

[Maeghaus]

Matt -- that's crazy, one file.

Earlier I mentioned I'm trying to fix a long-standing issue with Windows going back a few years in Windows 10. It carried over to the new build so it wasn't hardware. It's unrelated to JRiver software, but I don't have a clue what resources to search to start investigating. It's Windows Service related but online info leads nowhere. One or more are causing a combination of memory faults and instruction errors. Normal Boot errors out within 48 hours. Obviously, I don't need you to troubleshoot it. But my search for guides and advice online isn't going well. Maybe JRiver techs can point me to better sources or suggest a starting point.

Thx

-- Tom

[zybex]

That sounds like an hardware fault, you should take your PC to a local repair shop for them to take a look.

[JimH]

That sounds like an hardware fault, you should take your PC to a local repair shop for them to take a look.

Good guess.  Disk or memory.

[Maeghaus]

Thanks everyone at JRiver involved in technical support. --Tom