Topic: Installing MC32 -- Instructions and Questions (Read 2217 times)

JimH · « **on:** February 27, 2024, 09:03:19 am »

MC32 is now available.

If you're upgrading from a previous version, please read these instructions
https://yabb.jriver.com/interact/index.php/topic,137399.0.html

Download files will be found first on the MC32 boards here. They are also available on the Download Page.

You can retrieve your license here: https://rover.jriver.com/cgi-bin/restore.cgi

Any library and data from a previous version will be found and used by the new version. If necessary, you can restore a backup: https://wiki.jriver.com/index.php/Library_Backup

Keep your prior version installed until you're happy with the new version. Then uninstall the old one.

Please post any questions here.

paulo_05 · « **Reply #1 on:** February 27, 2024, 02:20:35 pm »

I'm unable to install MC32. It goes to the screen: "Do you want to allow this app to make changes to your device?" I click yes and nothing happens.

I deleted all the installtation temp files, but got the same result

JimH · « **Reply #2 on:** February 27, 2024, 02:44:12 pm »

Update Windows Defender.

Not Me · « **Reply #3 on:** February 27, 2024, 06:25:23 pm »

I have installed the current Linux version of MC32 but it will not let me paste in my license number, the menu is grayed out and ctrl C does not work. I tried typing it in (way too much work for a 75 year old guy) but that did not work either.

JimH · « **Reply #4 on:** February 27, 2024, 06:35:17 pm »

Ctrl-v is paste.

When typing, watch out for the subtle differences.

0 and O are number and letter, respectively.

1 and l are number and letter.

75 is a young guy.

alfredmjNZ · « **Reply #5 on:** February 28, 2024, 02:59:29 pm »

Updating Windows defender does not always work. You need to open up detail (when big blue "STOP" box pops up) and select details. Then scroll down and select "Run Anyway".

Awesome Donkey · « **Reply #6 on:** February 29, 2024, 07:27:13 am »

That's a Windows SmartScreen prompt. It happens with a lot of apps, at least until the app has been downloaded/used enough times for MS to start trusting it.

XJ · « **Reply #7 on:** March 02, 2024, 09:07:10 am »

I'm unable to install MC 32. I've purchased the Master License and got the Registration via Mail. I downloaded MC 32 and when i'm starting the installation as a portable version the assistant says "the installation wizard can only run a portable installation if you have a license". After clicking "OK" it says "the installation wizard must be terminated due to a critical error, it is recommended to restart the computer and run the setup again. if the error persists, uninstall and reinstall". Actually im running MC 28.

JimH · « **Reply #8 on:** March 02, 2024, 09:29:32 am »

You have to do a normal install first and license it. Then you can do the portable install.

XJ · « **Reply #9 on:** March 02, 2024, 12:08:39 pm »

Got it! Now it works, thx for the fast reaction! :-)

joetiii · « **Reply #10 on:** March 04, 2024, 07:02:23 am »

After I upgraded to MC32 and restored my MC28 backup, I no longer have the DLNA servers with their corresponding audio preferences, ie output format and equalizer settings. How do I retrieve those?

JimH · « **Reply #11 on:** March 04, 2024, 07:26:15 am »

Restore your backup again and this time restore your settings.

zkat2 · « **Reply #12 on:** March 09, 2024, 10:36:25 pm »

Hi, Newbie here.
I've had MC29 on two machines for a while. I recently upgraded one to MC32 without issues. For my laptop, I just can't get MC32 to install.
It pops up an Information box saying "You are using Media Center 30 Windows to install a license for a different version. Please download and and install the version that matches your license and then try again."
I did restore MC29 several times trying to get the upgrade to work. I've never used MC30. Any idea what I'm doing wrong?
Thanks in advance for the assistance.

JimH · « **Reply #13 on:** March 10, 2024, 06:32:46 am »

Quote from: zkat2 on March 09, 2024, 10:36:25 pm

I've had MC29 on two machines for a while. I recently upgraded one to MC32 without issues. For my laptop, I just can't get MC32 to install.

It pops up an Information box saying "You are using Media Center 30 Windows to install a license for a different version. Please download and and install the version that matches your license and then try again."

You must download and install MC32 first, then restore your MC32 license. The error message is correct.

zkat2 · « **Reply #14 on:** March 10, 2024, 01:18:52 pm »

Quote from: JimH on March 10, 2024, 06:32:46 am

You must download and install MC32 first, then restore your MC32 license. The error message is correct.

I'm sorry but I don't understand. The laptop has MC 29. When I download MediaCenter320020-64.exe and try to execute it, I get Windows cannot access the specified device, path, or file.
When I execute MediaCenter32Windows-601190.mjr I get the "Your are using Media Center 30 Windows to install.....
I've never used MC30 and have only downloaded MC 32 from your site.

Why won't it allow me to install MC32?

JimH · « **Reply #15 on:** March 10, 2024, 02:26:06 pm »

Quote from: zkat2 on March 10, 2024, 01:18:52 pm

I'm sorry but I don't understand. The laptop has MC 29. When I download MediaCenter320020-64.exe and try to execute it, I get Windows cannot access the specified device, path, or file.

Try the 32 bit version of MC.

Quote

When I execute MediaCenter32Windows-601190.mjr I get the "Your are using Media Center 30 Windows to install.....
I've never used MC30 and have only downloaded MC 32 from your site.

If you can't install MC32, the Install Key (mjr file) won't work. It also only works for 14 days. Restore your license after that. You can read the wiki topic called Restoring a License.

Make sure Windows Defender is up to data and dont use any other antivirus.

zkat2 · « **Reply #16 on:** March 10, 2024, 05:07:50 pm »

Quote from: JimH on March 10, 2024, 02:26:06 pm

Try the 32 bit version of MC.If you can't install MC32, the Install Key (mjr file) won't work. It also only works for 14 days. Restore your license after that. You can read the wiki topic called Restoring a License.

Make sure Windows Defender is up to data and dont use any other antivirus.

This is a laptop (Win10) that has almost nothing but MC29 installed on it. I've turned off Defender. I bought the 64 bit Windows MC32 upgrade on my desktop and was able to download and install MC32. To upgrade MC29 to 32 on my laptop do I need to buy another upgrade? Any download of the 32 bit or 64 bit MC32.exe file refuses to run stating I don't have access. I'm an old guy that's not very technical and am highly frustrated. MC29 works...I've tried to run the MC32.exe with it open and closed. What could I be doing wrong? Sorry to be a pest.

JimH · « **Reply #17 on:** March 10, 2024, 06:41:49 pm »

It's no trouble. Is Windows 32 bit or 64 bit. It's in Control Panel > System.

But if they don't run, it's probably an antivirus problem. Update Defender.

MTDan65 · « **Reply #18 on:** April 20, 2024, 02:51:52 pm »

I bought MC 32 upgrade for MC 26. I downloaded MC32. I double clicked on download. I got a warning from windows Defender. I selected "Run Anyway". At this point nothing happens. I can't find the MC 32 anywhere. What am I doing wrong? Can it take a long time to "run" if I have lots of files?

MTDan65 · « **Reply #19 on:** April 20, 2024, 03:14:35 pm »

OK I downloaded MC32 and ran the file. Got warning from Defender and clicked "run anyway". I updated Defender. I turned off all my anti virus software. Now I have a new download file that says "your license is for a different product" It never asked me for the new license code?? Still no MC32. I am not a younger guy. I have some computer knowledge, but mostly basic stuff. What do I do? I don't even know how you'll answer me. Will I get an email notification to link back here?

JimH · « **Reply #20 on:** April 20, 2024, 03:40:13 pm »

Did you install MC32 after downloading? It is probably in your Downloads folder.

nessuno · « **Reply #21 on:** April 21, 2024, 12:39:16 pm »

Trying to upgrade from MC24 to MC32, but the installer won't run.

I have tried with and without the relevant tasks in Norton Antivirus running, and after reinstalling Windows 11. Nothing related was found in the Norton logs, but I see the following message in Event Viewer every time I try:

Activation for Microsoft.Windows.Apprep.ChxApp_cw5n1h2txyewy!App failed. Error code: Class not registered.
Activation phase: No phase defined

The message appears in Applications and Services Logs > Microsoft > Windows > Apps > Microsoft-Windows-TWinUI/Operational. The Event ID is 5961; I am finding a number of web posts about this ID, but nothing helpful in this situation.

Anybody else have this problem?

JimH · « **Reply #22 on:** April 21, 2024, 12:55:11 pm »

Update Windows Defender definitions.

Uninstall Norton. Use only Defender.

https://yabb.jriver.com/interact/index.php/topic,135683.msg942277.html#msg942277

AlreadyFree · « **Reply #23 on:** April 21, 2024, 08:18:51 pm »

I just set up a new Windows 10 system and uninstalled Internet Explorer. Now trying to install MC32 I'm getting a prompt to download Internet Explorer or exit the installer. Is Internet Explorer really a requirement to install MC32? IE is outdated software that hasn't had an update in over a year. I have the Edge Webview installed.

JimH · « **Reply #24 on:** April 21, 2024, 09:14:05 pm »

MC uses IE's engine, not IE itself.

MTDan65 · « **Reply #25 on:** April 22, 2024, 05:06:26 pm »

Quote from: JimH on April 20, 2024, 03:40:13 pm

Did you install MC32 after downloading? It is probably in your Downloads folder.

I backed up my MC26. I removed MC26. I bought MC32. I got the license for MC in an email. I downloaded MC 32. I double clicked on the downloaded file. I turned off all my anti-virus programs and extensions (ad blockers etc.). I got a pop up saying the file was not signed and clicked "run anyways". MC 32 never loads? When I try to get status and/or restart the installer it says "another instance of MC32 installer is already running." I can't find that "instance" to perform any operation on. It's been "running" for 48 hours. How do I correct this problem? Can I delete the installer and try again? How do I do that? I will need step by step help.

JimH · « **Reply #26 on:** April 22, 2024, 05:21:48 pm »

Quote from: MTDan65 on April 22, 2024, 05:06:26 pm

I backed up my MC26. I removed MC26. I bought MC32. I got the license for MC in an email. I downloaded MC 32. I double clicked on the downloaded file. I turned off all my anti-virus programs and extensions (ad blockers etc.). I got a pop up saying the file was not signed and clicked "run anyways".

You did the right thing, but we can't fix the problem. Try updating Windows Defender definitions. Don't use any other antivirus.

MVA · « **Reply #27 on:** April 24, 2024, 12:08:13 pm »

I am upgrading from MC20 to MC32. Will MC20 be uninstalled during the upgrading process? Thank you!!
Martin

marko · « **Reply #28 on:** April 24, 2024, 01:00:47 pm »

Quote from: MVA on April 24, 2024, 12:08:13 pm

I am upgrading from MC20 to MC32. Will MC20 be uninstalled during the upgrading process? Thank you!!
Martin

No. It won't.

The MC32 Installation should pick up your MC20 library and import it, along with settings. That's a big jump though. Much has changed in those 12 major versions.

I would advise, in MC20, do File > Library > Backup Library.
If, after installing MC32... (be patient, it now copies thumbnails, and installs the Edge browser), these operations can take time and make it seem as if the installation has failed when it has not, but then, if, once completed, things 'ain't right', you can restore your recent backup, including settings, and move on from there.

It's a big leap. A lot has changed. You can check the change logs on the wiki if anything is confusing. The block builds list allows for searching within the page for a specific term, which is useful

-marko

MVA · « **Reply #29 on:** April 24, 2024, 01:57:29 pm »

Thank you, Marko, for your detailed description.
I really enjoyed MC20 since the first time and I'm happy to enjoy the new MC32.
Regards.

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Author Topic: Installing MC32 -- Instructions and Questions (Read 2217 times)