More > JRiver Media Center 32 for Mac
Can't run MC 32.0.44, keeps crashing
andromaya:
I think we solved part of the issue.
I wasn't aware that there is a Library folder in my user folder, because it's actually hidden (as it's supposed to, I've learned from a Google search).
I managed to access it, and indeed there "J River/Media Center 32" was present, meaning that the remove command probably didn't delete it (which is weird in itself).
After having deleted the Media Center folder manually and reinstalling MC 32, finally the Media Center window popped up asking me for my license.
However, after restoring my license, the program instantly crashed again.
I replicated the process (removing Media Center 32 from ~Library/Application Support/J River and afterwards from the bin, reinstalled MC 32, restored the license) and it still crashes (crash report attached).
Again, permissions are all in order, antivirus is disabled, and connections are allowed through Firewall.
andromaya:
At last I got MC 32 running.
I figured that maybe rinsing the entire J River map would solve things (the Media Center 28 map along with the Cache, Lock and Settings folders) would solve things, and it did. Yes, it deleted all data, but I got that backed up.
Thanks for all the support. :)
andromaya:
Just one minor note: restoring the settings of MC28 caused the program to crash again. So for anyone in the same situation, don't restore settings, only media.
bob:
--- Quote from: andromaya on May 31, 2024, 05:34:52 am ---Just one minor note: restoring the settings of MC28 caused the program to crash again. So for anyone in the same situation, don't restore settings, only media.
--- End quote ---
When MC32 finds out that it's running for the first time on a machine that had a previous version of MC on it, it pulls in the old data and settings into MC32 and updates the settings to the current version. That explains why the failure dump was so short. It doesn't explain what the problem is. We could use some more info. The process hasn't failed in any of our testing and we haven't had any other user report of this.
Are you saying that you had MC32 running after your trick which prevented it from updating on the fly, THEN you restored the MC28 settings to MC28 and it crashed? Or did you restore the MC28 settings to MC32 and that crashed it??
Thanks for the report.
andromaya:
--- Quote from: bob on May 31, 2024, 08:28:42 am ---
Are you saying that you had MC32 running after your trick which prevented it from updating on the fly, THEN you restored the MC28 settings to MC28 and it crashed? Or did you restore the MC28 settings to MC32 and that crashed it??
Thanks for the report.
--- End quote ---
I had the MC28 folder in the bin, ran MC 32 successfully and restored my media. Then I tried restoring my MC28 settings (on MC32) through the backup as well. MC32 said it needed to restart. And when it tried restarting it crashed in the same way it did before. So I had to reinstall MC32 in order to have it run again. So apparently there’s something particular about the MC28 settings, which didn’t prevent me from running MC28 earlier however (before I deleted it). I will attach the backup file to this post later.
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