Topic: Your license file is for a different product (Read 1634 times)

crisp · « **on:** August 10, 2024, 12:22:33 pm »

I've just purchased MC33 for Mac and when I double click the installer I get this prompt. An old forum post suggested uninstalling the old version (in this case MC32) and reinstalling then trying again. Doesn't work. What do I do?

JimH · « **Reply #1 on:** August 10, 2024, 12:34:35 pm »

This build?

https://yabb.jriver.com/interact/index.php/topic,139176.0.html

crisp · « **Reply #2 on:** August 10, 2024, 12:36:02 pm »

That's the version of MC32 I have. I just paid for this one, which is causing problems:
https://yabb.jriver.com/interact/index.php/topic,139179.0.html

crisp · « **Reply #3 on:** August 10, 2024, 12:42:28 pm »

In the first post I meant to type "(in this case MC32)"

JimH · « **Reply #4 on:** August 10, 2024, 01:08:58 pm »

You probably need that specific build. MC32.0.58. Earlier builds can't use an MC33 license.

crisp · « **Reply #5 on:** August 10, 2024, 01:10:06 pm »

MC32.0.58 is what I've got

JimH · « **Reply #6 on:** August 10, 2024, 01:12:52 pm »

Then use the MC33 license you purchased. I just re-sent it.

crisp · « **Reply #7 on:** August 10, 2024, 01:19:58 pm »

I must be doing something wrong. I pasted the registration code for MC33 (from the list you just sent me) into the License Restore Page. Then tried to install it from downloads. Got the same prompt -- "Your license file is for a different product"

I also clicked on the temporary install key you sent in a subsequent email. Same thing.

Awesome Donkey · « **Reply #8 on:** August 10, 2024, 01:32:17 pm »

Make sure you're using 32.0.58 or else it may not work.

crisp · « **Reply #9 on:** August 10, 2024, 01:38:17 pm »

Could you give me more detail on what you mean by "using" please? I have that version installed. is there something more I should be doing?

Awesome Donkey · « **Reply #10 on:** August 10, 2024, 01:48:29 pm »

Do you have any other versions of Media Center installed? Because as long as you're using MC 32.0.58 it should accept the MC33 license.

crisp · « **Reply #11 on:** August 10, 2024, 01:57:14 pm »

I do have MC26 installed, but I also have MC 32.0.58

Awesome Donkey · « **Reply #12 on:** August 10, 2024, 02:02:59 pm »

That could be why. Open MC32 and when it prompts for a license copy and paste the registration key and hopefully that should work.

Sometimes when multiple versions of MC are installed issues (which are rare but can happen due to OS shenanigans) when trying to use a .mjr license can happen (e.g. it tries to license the old version hence the different product message). By opening MC32 and copying/pasting the registration when it asks for it, it avoids that issue.

crisp · « **Reply #13 on:** August 10, 2024, 02:06:39 pm »

Thank you. When I open MC32 it doesn't give me a prompt for a license copy. Any way round this?

Awesome Donkey · « **Reply #14 on:** August 10, 2024, 02:09:48 pm »

In the help menu there's should be a register or registration menu item.

crisp · « **Reply #15 on:** August 10, 2024, 05:04:03 pm »

No this is what I can see

Awesome Donkey · « **Reply #16 on:** August 10, 2024, 06:59:52 pm »

Click on registration info. It may already be registered.

crisp · « **Reply #17 on:** August 10, 2024, 07:26:05 pm »

No it's a blank form

JimH · « **Reply #18 on:** August 10, 2024, 08:48:31 pm »

Click on Registration Info.

crisp · « **Reply #19 on:** August 11, 2024, 04:26:40 am »

OK I clicked on Registration Info again, then Reset and Restore License, then pasted the Registration Code for MC33 into the field. I got a prompt saying it was successful. Not really knowing what to do, I closed MC32 and tried to launch MC32 from downloads again -- same prompt as before (Your license file is for a different product). I then tried double clicking on the latest Temporary Install Key you emailed me and downloading that -- again, the same prompt (Your license file is for a different product)

Awesome Donkey · « **Reply #20 on:** August 11, 2024, 07:37:43 am »

You're not trying to launch Media Center 32 from the mounted .dmg file that's in the Downloads folder, right? You're supposed to drag and drop Media Center 32 from the mounted .dmg into the Applications folder then launch Media Center 32 from the Applications folder (and unmount the mounted .dmg file via right click on the mounted Media Center 32 'drive' on the desktop.

JimH · « **Reply #21 on:** August 11, 2024, 10:42:58 am »

Apple's site explains how to install programs.

crisp · « **Reply #22 on:** August 11, 2024, 11:53:49 am »

Quote from: Awesome Donkey on August 11, 2024, 07:37:43 am

You're not trying to launch Media Center 32 from the mounted .dmg file that's in the Downloads folder, right? You're supposed to drag and drop Media Center 32 from the mounted .dmg into the Applications folder then launch Media Center 32 from the Applications folder (and unmount the mounted .dmg file via right click on the mounted Media Center 32 'drive' on the desktop.

MC32? I didn't follow that step, but just did what you described above (with MC32), then tried to launch MC33 from the downloads folder again -- same prompt as before

JimH · « **Reply #23 on:** August 11, 2024, 01:42:13 pm »

The dmg download is the Install file, not the program. Read about installing on Mac. https://yabb.jriver.com/interact/index.php/topic,137894.0.html

INTERACT FORUM

Author Topic: Your license file is for a different product (Read 1634 times)