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Author Topic: License Restoration  (Read 1688 times)

heavymusic

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License Restoration
« on: January 06, 2003, 10:11:48 pm »
Hi - I downloaded Media Jukebox  8.0.393.  I tried to upgrade, but the only licence I was able to buy was for Media Center 9 (which I'm not interested in).  If I'm understanding correctly, your FAQ file says that that the licence for 9 should work with 8.  How come I get an error message when I try to "restore the licence"?  Is the licence for 8 still available?  

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KingSparta

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Re: License Restoration
« Reply #1 on: January 07, 2003, 03:15:55 am »
>> your FAQ file says that that the licence
>> for 9 should work with 8.  
it did before dec 3rd, the FAQ may not have been updated.
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JimH

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Re: License Restoration
« Reply #2 on: January 07, 2003, 04:13:14 am »
What version are you using?

What license do you have?  

When was it purchased?

A V9 license should work with 8.0.393.
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heavymusic

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Re: License Restoration
« Reply #3 on: January 07, 2003, 07:54:03 am »
Answers to your questions:

"What version are you using?" - Media Jukebox  8.0.393

"What license do you have?" -  Media Center 9-19263

"When was it purchased?" - Media Jukebox Downloaded 1/5/03 - Licence purchased 1/6/03

"A V9 license should work with 8.0.393." - Hmmm...
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JimH

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Re: License Restoration
« Reply #4 on: January 07, 2003, 08:01:13 am »
Please try one more time.  We had a problem.
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heavymusic

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Re: License Restoration
« Reply #5 on: January 07, 2003, 10:36:54 am »
OK - I just tried getting a new instation key (Media Center 9-19263 .  

This did not solve my problem.  I still get the message, "Error installing Media Jukebox license:  Invalid license, error code = 14".

What's next?
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JimH

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Re: License Restoration
« Reply #6 on: January 07, 2003, 10:47:02 am »
Quote
OK - I just tried getting a new instation key (Media Center 9-19263 .  

This did not solve my problem.  I still get the message, "Error installing Media Jukebox license:  Invalid license, error code = 14".

What's next?


If you're trying to install a V9 key in V8, wait for a build this afternoon that should fix it.  It should be 8.0.394 and it will be on the downloads page.
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thebabe49

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Re: License Restoration
« Reply #7 on: January 07, 2003, 06:00:48 pm »
Hi, after using Media Jukebox 8 in combination with my emusic subscription for a couple of months and liking it I decided to purchase a registration today. The problem is that, time after time, the program refuses to accept the registration key. So far, I've tried 10+ times to no avail. I'm really frustrated as you can imagine. What to do?
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Wile E. One

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Re: License Restoration
« Reply #8 on: January 07, 2003, 07:21:23 pm »
Are you using MJ 8.0.394 (the latest build)? This version is supposed to fix the problem, like Jim said.
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Now isn't this just typical of whereever this is?
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