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[alexbreugelmans]

MC closes after a few (1-12) minutes after starting playback music. My music is on Synology NAS. I've tried Mediamonkey, Musicbee and AIMP and all of them are stable and play for days in a row, even if I start all three of them. So my question is: what setting in MC am I missing to prevent MC from shutting down?
I've upgraded to the latest version without success.
And I disabled auto-import.

[bob]

MC closes after a few (1-12) minutes after starting playback music. My music is on Synology NAS. I've tried Mediamonkey, Musicbee and AIMP and all of them are stable and play for days in a row, even if I start all three of them. So my question is: what setting in MC am I missing to prevent MC from shutting down?
I've upgraded to the latest version without success.
And I disabled auto-import.

Please turn on logging and report the crash via the Help->Logging menu entry. It should provide a crash dump on windows as well.

[alexbreugelmans]

I turned on logging. After MC crashed, I choose "report a problem", which gave me the log report attached.
Hope this can clarify the problem.
Greetings,
Alex

Note: additional info from Windows:
Source: Media Center 33
Summary: Stopped working
Date: ‎16/‎11/‎2024 11:56
Status: send report
Path to program with fault: C:\Program Files\J River\Media Center 33\Media Center 33.exe
Problem with signature
Name of problem:   APPCRASH
Name of program:   Media Center 33.exe
Version:   33.0.37.0
Timestamp:   671a5da7
Name of fault module:   in_wma.dll
Version of fault module:   0.0.0.0
Timestamp of fault module:   671a5d40
Exception code:   c0000005
Exception marge:   000000000002c0a6
Version operating system:   10.0.22000.2.0.0.768.101
Country setting-id:   2067
Additional info 1:   8cbc
Additional info 2:   8cbcb93728fe7c5c3cbcce603c3a79e4
Additional info 3:   7885
Additional info 4:   7885f3b04fcfa2b77551ac85bac5bffd
Extra info about the problem: Bucket-id:   aea373cc4b5b3b5b2cbcb758f9da02e7 (2070731521460404967)

[Matt]

Thanks. Would you be willing to email me this file (matt at symbol jriver dot com):
\\BrainWolf\music\Music - 2012 and earlier\Roy Harper - Born in Captivity --- CD\Work Of Heart_ No One Gets Out Alive _ Two Lovers In Th Moon _ We Are The People _ All Us Children (So Sadly Far Apart) _ We Are The People (Reprise) _ No One Gets Ever Out Alive (Finale).wma

Thanks.

[alexbreugelmans]

Hi, I've just send the file thru normal outlook email, and also (because of its size 26 MB) with Wetransfer.
Greetings, Alex

[JimH]

Try renaming the file tmp.wma to see if it plays. 

[Matt]

I'm riddled because I was able to import and analyze the file.

Your log showed it crashing on that file:
1305466: 57908: Playback: WMAFileInfo::Open: Start
1305466: 57908: Playback: WMAFileInfo::Open: Open: \\BrainWolf\music\Music - 2012 and earlier\Roy Harper - Born in Captivity --- CD\Work Of Heart_ No One Gets Out Alive _ Two Lovers In Th Moon _ We Are The People _ All Us Children (So Sadly Far Apart) _ We Are The People (Reprise) _ No One Gets Ever Out Alive (Finale).wma
1305466: 57908: Playback: WMAFileInfo::Open: Calling Internal_Open
1305466: 57908: Playback: WMAFileInfo::Open: Open return value: 0
1305466: 57908: Playback: WMAFileInfo::Open: Finish (0 ms)
1305466: 57908: Playback: WMAFileInfo::Internal_Close: Start
1305466: 57908: Playback: WMAFileInfo::Internal_Close: Finish (0 ms)
1305466: 57908: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
1305466: 57908: General: TopLevelExceptionFilter: Message: 15, wParam: 0, lParam: 0

I'll play a little more tomorrow. Try renaming that one file to a different unused extension (tmp) and see if you can run longer.

Thanks.

[alexbreugelmans]

Hi, I even removed the folder from the NAS. I am playing now for almost half an hour, which is very long considering what I could do recently. I'll consider this one as solved, if not I will reply again. However, I am still very curious what the problem with this file could be? If you have any updates, please feel free to keep me updated. Sincere greetings, Alex

[zybex]

Did you enable the "support extra long filenames" option?

Is the filename on your NAS exactly like shown above (with many underscore chars) or does the actual name have any special character or punctuation like colons, slashes, etc. ?

[alexbreugelmans]

- name is exactly same
- I did not enable support long names, but will do it right away 
>> Shall I put the folder back afterwards to give it a try?

(MC still running smoothly )

[alexbreugelmans]

Note: I see that "support long names" was already checked.

[JimH]

Is the filename on your NAS exactly like shown above (with many underscore chars) or does the actual name have any special character or punctuation like colons, slashes, etc. ?

This could certainly be a NAS issue. 

[alexbreugelmans]

Ok, but why does this not happen in other programs like AIMP, Musicbee, Winamp or Mediamonkey?

[Matt]

I think I figured the crash out. The filename over 260 characters wasn't supported by the WMA plugin.

[Matt]

In a coming build:
Fixed: The WMA plugin could crash on paths over 260 characters.

We were using a fixed size buffer but there was no reason to not just use our string object (which can hold any size).

Thanks a lot for the help

[Matt]

So I was testing your file thinking it was a file problem, but it was actually a filename problem. I recreated basically the same path on my drive and then it crashed.

We really appreciate your help.

[alexbreugelmans]

The pleasure is mine, always grateful to see a wonderful program getting better everytime.
Have a nice evening.
Greetings, Alex