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[maestroaudio]

Version:MC 31.0.87 (64 bit)

iPad JRemote can't connect to MC almost regulary.
When it does work it behaves badly and disconects at a certain point.
No problem with JRemote on Android.

[JimH]

Could be the network.  Probably a weak signal.  Try power cycling everything, including network devices.

[maestroaudio]

tried it. signal is strong.

[maestroaudio]

As mentioned above, it works with other devices. Problem with JRemote on iPad.

[JimH]

Same as this problem?
https://yabb.jriver.com/interact/index.php/topic,139263.msg965789.html#msg965789

[maestroaudio]

I was away for a while...
The problem is not wifi.
It persists with MC31. Very annoying. At a vertain point no connection and that's it.
It requires support via remote session.

[Scobie]

How is Panel from the iPad?

[Awesome Donkey]

Using any sort of firewall or some sort of VPN (including the iCloud Private Relay) or proxy?

[maestroaudio]

No. Nothing to disturb.

[maestroaudio]

Still waiting for help.

It sometimes connects, but then disconnects after a while.

In short, I can't use it to play with iPad and heads (which I do a lot).

[JimH]

Nobody knows the answer.  Sorry.

Take a look at Weird Problems in my signature for ideas.

[maestroaudio]

How can I contact the company for help?
It doesn't make sense it doesn't work well with iPad.

[Awesome Donkey]

The problem is not wifi.

I don't agree actually, most issues like this it's a network (Wi-Fi, router, firewall, port forwarding, etc.) issue so I wouldn't be so quick to eliminate the Wi-Fi (or the network as a whole) as the potential source of these issues, because 9 times out of 10 it's definitely network-related. Another thing that makes me think this is a network issue and not a JRemote issue is because it's not being currently reported by anyone else and a lot of people use JRemote for iOS so there'd be other reports coming in.

[Scobie]

Asking again, on the iPad does Panel work reliably? If not then it is your network/device.

[maestroaudio]

As mentioned before, the problem is with ipad only.
It works with android cell phone so it's obviously not a network or wifi problem.

I upgraded to version 3.42, still the same problem.
With the new version JRemote crashes while trying to connect.
 

[JimH]

Asking again, on the iPad does Panel work reliably? If not then it is your network/device.

Take a look at Panel.  It's on the wiki.  Try it as a test.

[maestroaudio]

What is Panel? Can you be more specific? Link?

[Awesome Donkey]

Panel is a remote like JRemote, but it's not an app, it runs in a web browser. So on an iPad it'd be accessible via the IP address of the device the MC server is running from in Safari using the instructions found on the Wiki.

https://wiki.jriver.com/index.php/Panel

This is a good test to try, because if it happens in Panel too, it's something on the iPad causing the issues (and/or it's potentially network related however if Android devices work it's likely limited to the iPad) and isn't a JRemote-specific issue. Seeing how you mentioned it works fine on an Android device, I'm inclined to think that it's iPad-related and not JRemote-related, but using Panel as a test should be able to confirm if it is or not. If it does happen on in Panel on the iPad, it also might be worth trying Panel in a web browser on the Android devices too as a control test.

[JimH]

What is Panel? Can you be more specific? Link?

When you want to know something, try Google:

(add JRiver)

https://letmegooglethat.com/

[maestroaudio]

I try http(s)://[my ip address]:52200 and I get "cant connect to the server".
I take address from iPad Settings | WiFi | my wifi | info.

I try https://jriver.com/panel.html with my access key.
I get "This connection is not private" and Safai refuses to continue.

Crrently I can't connect with ipad at all. Only with cell phone.

[Awesome Donkey]

Did you try port 52199? Because port 52200 requires SSL and if you're going to use port 52200 you'll need to use the Enable SSL option under Media Network's Advanced settings area then click on SSL Certificate to generate a self-signed SSL certificate.

You'd also have to use http:// and not https:// unless you setup the SSL certificate first. To bypass Safari's feature to force HTTPS you'd have to manually type in the http:// part, e.g. http://[my ip address]:52199 and/or turn off the Private Relay feature (which enforces HTTPS).

[Tcifre]

The problem here it’s that after some minutes working, maybe half an hour, It doesn’t respond more but in settings it says it’s still connected. At the same moment if I connect trough panel in the same iPad with chrome it works fine.
 
I am on 32.0.58 but happens from at least 31.

On other devices like Samsung Z Flip 3 and MO 4Media works without any problems.

[maestroaudio]

Sorry, mistake, I tried 52199, not 52000. As should.
Tried both http and https.

Also tried ipad Stettings | Reset network.

[Awesome Donkey]

Tried disabling Private Relay? Private Relay enforces HTTPS only, which can cause Panel not to load by default due to the HTTP connection, hence the connection is not private error.

[maestroaudio]

Where do you disable Private Relay? Can't find it anywhere in iPad Stettings or JRemote 

[maestroaudio]

This is what happens when trying to connect from scratch, with access key. Connection summary and Connection detail.

[Awesome Donkey]

192.168.x.x44 is the local IP address of the server MC is running on in this case and only applies on the local area network. The other IP address is the one assigned by your ISP/mobile carrier.

[maestroaudio]

Indeed.

Both fails on iPad. works with my android cell phone.

Now trying with iPhone. It connected, the app doesn't respond to any command, than disconnects. Fails to wake it up.
JRemote Settings is disabled.

Can it be other than a specific problem with apple devices?
 

[JimH]

Where do you disable Private Relay? Can't find it anywhere in iPad Stettings or JRemote 

Did you try a Google search?

[maestroaudio]

Yes. I don't have iCloud.

[Tcifre]

I now have Mo4media in my IPad. And while Mo4 media works with out problems JRemote in the same moment doesn’t work.

[Manfred]

I have the same problem sometimes. I have not really an idea, but it only happens if I play a video through MC in the Living Room on my Media Renderer cotrolled by JRemote. If I then in parrallel use the Apple Internet Browser, then JRemote sometime looses the connection.
It never happens if I use JRemote to control the Workstation.

Network Architecture is:

WS (MC + Server, Docs, IMG;Audio;Video); File Server (Video:Movies & Series from BD, DVD)->Ethernet->Router->WLAN->Repeater->Ethernet->Switch->Ethernet->Media Renderer (MC Client) | All Mesh Metwork, WiFi 5

The problem is that you can not have a deciated Wifi Network for Streaming and a 2nd WiFi Network for CTRL, Browsing etc. I have no solution to that.