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Author Topic: No sound unless I cycle DAC's inputs [Solved]  (Read 790 times)

Height of Folly

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No sound unless I cycle DAC's inputs [Solved]
« on: January 31, 2025, 05:32:55 pm »
Hello everyone,

I'm running JRiver 30.0.96 (64-bit) on a Windows 10 PC. I'm using a McIntosh MCD550 as my DAC via USB. It sounds great but there's a problem with the sound not coming through sometimes. The fix I found is to cycle through the player's inputs and then I can hear my music again. Closing and reopening JRiver has no effect. Other programs work fine. This happens to all my music files, regardless of format or sampling frequency.

I think that if I run JRiver before anything else that outputs sound, it usually plays fine but sometimes I still need to cycle through the inputs again.

Does anyone know what could be causing this? My previous DAC never had these issues. Thank you in advance for the help!
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Awesome Donkey

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Re: No sound unless I cycle DAC's inputs
« Reply #1 on: January 31, 2025, 06:05:51 pm »
What audio output are you using?
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Windows 11 24H2 Update 64-bit + Ubuntu 25.04 Plucky Puffin 64-bit (AMD 7900X CPU/AMD 7800 XT GPU/64GB RAM/2TB M.2 NVMe SSD)
macOS Sequoia 15.4.1 (M4 Mac Mini 16GB RAM/256GB SSD)
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JRiver Media Center 34 (Windows + Mac + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

Height of Folly

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Re: No sound unless I cycle DAC's inputs
« Reply #2 on: January 31, 2025, 09:23:00 pm »
I am using WASAPI. I don't believe ASIO is available for this device.
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JimH

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Re: No sound unless I cycle DAC's inputs
« Reply #3 on: February 01, 2025, 01:00:01 am »
Try powering the DAC off and back on when it happens.
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Height of Folly

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Re: No sound unless I cycle DAC's inputs
« Reply #4 on: February 04, 2025, 05:43:25 pm »
Quote from: JimH on February 01, 2025, 01:00:01 am
Try powering the DAC off and back on when it happens.

JRiver stopped playing the file when I shut the DAC off but it wasn't actually stopped, if that makes sense. The time on the file stopped counting up but it wasn't actually paused or stopped, just frozen. I had to click the stop button and click Play again after turning the DAC back on.
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Awesome Donkey

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Re: No sound unless I cycle DAC's inputs
« Reply #5 on: February 04, 2025, 05:49:35 pm »
Have you tried either changing USB cables or plugging the DAC into a different USB port on the PC, preferably one that's on a different USB controller if possible?
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 25.04 Plucky Puffin 64-bit (AMD 7900X CPU/AMD 7800 XT GPU/64GB RAM/2TB M.2 NVMe SSD)
macOS Sequoia 15.4.1 (M4 Mac Mini 16GB RAM/256GB SSD)
Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 34 (Windows + Mac + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

Height of Folly

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Re: No sound unless I cycle DAC's inputs
« Reply #6 on: February 09, 2025, 11:03:21 pm »
Quote from: Awesome Donkey on February 04, 2025, 05:49:35 pm
Have you tried either changing USB cables or plugging the DAC into a different USB port on the PC, preferably one that's on a different USB controller if possible?

I believe I may have mostly solved the problem. I connected my USB cable to a different port and with the default settings, only 48 kHz is selected in the DAC's properties in Windows. On the previous USB port, I selected all of the frequencies up to 192 kHz since that's what the McIntosh can handle. Somehow, JRiver is able to go past 48 kHz if the files I play go higher.

I did get the same issue as before one time after playing a game and then starting some music in JRiver but I haven't been able to recreate it.
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JimH

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Re: No sound unless I cycle DAC's inputs [Solved]
« Reply #7 on: February 10, 2025, 12:30:19 am »
The DAC may not reliably support all bitrates that it claims. 
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