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Author Topic: ver 9 will not recognize old license  (Read 905 times)

tct203

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ver 9 will not recognize old license
« on: November 22, 2002, 05:48:16 pm »
When I installed ver 9 beta, I uninstalled ver 8 per onscreen instructions.  Unfortunately, also eliminated was my registration information.  In addition,I cannot retrieve my registration from Media via Internet, which is one of the choices undel help/license retore/Restore over Internet.

Any help?

Thanks, Tom
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John Gateley

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Re: ver 9 will not recognize old license
« Reply #1 on: November 22, 2002, 06:18:08 pm »
Which version did you purchase? 7 or 8

j
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tct203

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Re: ver 9 will not recognize old license
« Reply #2 on: November 22, 2002, 06:31:31 pm »
Thanks for the speedy reply...

I purchased ver 8 and still have the whole installation program saved on a backup disc.  But, I did not save any of the ver 8 registration files after the program was installed.  I do remember, however, having to go to Media and get my registration number.  

Tom
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JimH

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Re: ver 9 will not recognize old license
« Reply #3 on: November 23, 2002, 03:40:17 am »
Try installing 8 again (it's on our downloads page) and see if you can backup your license (from help) to a floppy.

If not, you don't have a license.  Details are in the FAQ in the first thread here.
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