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[johoe]

Whenever I try to install Media Center I get an error message from installwizard, that I have to install Internet Explorer 5.0 or higher. But I've installed the latest version with all service packs for XP.
I had to reinstall my computer few days ago. Older versions of Mediacenter 9.1 installed without problems, suddenly I got this error message. I took the Installwizard from older archives and the install worked without any troubles. Cannot remember with which version this started, when I set up my computer from the scratch I deleted the old archives:-(

Any hints whats going on here? I included my system information.

thx,

  joho

-----------
Media Center Registered 9.1.313 -- D:\Program Files\J River\Media Center\

Microsoft Windows XP  Workstation 5.1 Service Pack 1 (Build 2600)
Intel Pentium 4 1806 MHz MMX / Memory: Total - 917 MB, Free - 577 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1276 / Shell32.dll: 6.00.2800.1233 (xpsp2.030604-1804) / wnaspi32.dll: 4.71 (0001) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0001)

Ripping /   Drive E:   Copy mode:Normal   CD Type:Auto   Read speed:Max
  Drive F:   Copy mode:Normal   CD Type:Auto   Read speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: No /  Play sound after ripping: Yes  Soundfile:   chord.wav

Burning /  Drive E: LITE-ON  DVDRW LDW-411S     Addr: 1:0:0  Speed:4  MaxSpeed:5  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: No
  Use playback settings: No /  Normalization: None

[johoe]

Really no one can help me out? I suppose some 3rd party program is preventing installwizard from working correctly, but I've no idea who is to blame.

Any other way to contact support from jriver? I registered version 10 yesterday (update) and cannot install it on my home computer. Pretty useless product now...
 joho

[nila]

Have you tried the latest builds of v10?

[johoe]

I tried the 10015 - did not install. Have to wait for evening to try 10016.

I've renamed the install archive to zip and copied the files manually, but I think I'll get troubles with this because some modules might not get registered correctly.

thx,

  joho

[johoe]

Tried 10016 now - no go ? I even tried re-installing Explorer 6 - not a chance...

   joho

[JimH]

Something may be wrong with your OS.  Try doing IE/tools/Windows Update.  

[johoe]

As I wrote in my first post. I installed XP with SP1 (volume licence version) from the scratch 2 weeks ago, applied all hotfixes from MS available for download (Windows Update).

DX9 is installed - did not install Mediaplayer 9.

Office 2003, Visualstudio 6 (c++), some Adobe stuff, Nero, Norton Ghost.

Everything is working really perfect - except mediacenter would not install. It is running great, but it does not install. Have no problem with version 8, and early 9 - problem started one to month ago. Thought there is no need, to have allways the latest version installed:-) But I really would like to have the new 10.

   joho

[JimH]

Something may be wrong with the operating system though.

Is security screwed down too tight?

[Matt]

What locale is your system?

Try switching it to English to see if it makes any difference.

(there once was a bug with English version number conversion that may have returned.)

[johoe]

Matt YOU DID IT!!! My regional setting is ENGLISH (US) and location is set to US by default. But the numbers, time and date format I customized to the European standard.

I'm from Austria, dealing with computers (programmer) over 20 years now, therefore I never got used to any other "computer language" than english.

Set back to US defaults and the program installed without a glitch.

I'am a bit ashamed - should have checked this myself:-(

Sorry for any inconvenience,
Regards,

 joho

[Matt]

It's a bug on our end.  Please try the next build (without switching locales) to see if we have it fixed.

If not, we may need some help from you.

Thanks!

[johoe]

Matt,

since MC is one of my most used programs, I would be glad to help you bughunting:-) I'll drop a post about the next build.

thx,

  joho