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[denisal]

Hi,

About a year ago, I paid a fee and got a registration key for Media Jukebox. The key was sent to me with a message stating that it was good for 2 weeks. I used it and registered Media Jukebox (version 8) without problem. When the Media Center (version 9) became available, I just transfered my registration without problem. However, all of a sudden, today, the software tells me that I now have an unregistered version good only for 30 days.  What has happened? Do I have to pay another fee to keep using Media Center? If so, will this be happening periodically? Where can I go to get advice on how best to resolve my problem?

And ... best wishes for the New Year just starting.

Denis

[KingSparta]

something may have happened, you need to go to the restore page and restore your license.

i think sometimes this happens when you change the network name.

[denisal]

I tried to go to the restore page, using the dialogue box that says:
- "restore license from file" but it does not seem to find the file
I then tried to use the other option offered in the same dialogue box:
- "restore from internet" but when I click on 'OK', nothing happens.

Is there another way to access the restore Web page?

Denis

[KingSparta]

the info is located in the faq

http://www.musicex.com/cgi-bin/faq/mc_faq.pl

there is a link to the restore page there

[LisaRCT]

I believe you will receive a new 'Key' or 'mjr' file via email to reactivate your registration with.

[denisal]

Hi,

I got a new registration key as attachment (ending in 'mjr') to an e-mail message. I double clicked on it to open it but it is telling me:
"error restoring ... Failed extracting license from file".
I tried to save the file and use it from within Media Center 9.1's restore dialog box on the menu but got the same error response.
I am using Windows ME.

How can I fix this problem.  

Best wishes,

Denis

[denisal]

OK! OK!
Everything is now fixed and my version of the software registered.

I downloaded the latest upgrade for the software, installed it and tried the license key once more. This time it worked!

Thanks.
This thread can now close.

Denis