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[mytee_sekoya]

Upgraded from Windows 98 to XP.  Reinstalled MJ, now it won't restore the license.  I have used up two restores, no success.  Disabled ZoneAlarm Pro & Panda, no success.  Tried to save/open from HD AND download from Internet, no success.  What else could be the problem??

Here's the system information:

Media Jukebox  8.0.400
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: Intel Celeron 534 MHz MMX
Memory: Total - 522 MB, Free - 355 MB
OS: Microsoft Windows 98

Internet Explorer: 6.0.2800.1106
ComCtl32.dll: 6.00.2800.1106
Shlwapi.dll: 6.00.2800.1400
Shell32.dll: 6.00.2800.1233
wnaspi32.dll: 1.0.0.0 , ,
Aspi32.sys: N/A

[JimH]

Did you try the FAQ here?

www.mediajukebox.com/license

You should not need to use a restore.  Just try the license file that gets e-mailed  to you.  There is also a work-around for saving the license file from the restore page.  It's in the FAQ.

[mytee_sekoya]

Still did not work.  Keep getting "Failed to restore license" message.  Need some help here, please???

[JimH]

It may be Monday before we can help much.  In the meantime, you should have a 30 day trial.

[mytee_sekoya]

30_day trial is over.  Need some help here.

[mytee_sekoya]

I tried uninstalling.....  Still no luck.  I'm beginning to lose faith in MJ.
I am behing a firewall, which I shut off when trying to restore.  Please do whatever you did for bpoteet since they seemed to have the same problem.  Also, I've wasted at least 4 restores trying to fix this.  Will those be credited back to my license?

[John Gateley]

check your system clock

j

[mytee_sekoya]

Synchronized it last night.  Does the MJ license contain spyware that would cause Spybot S&D to block it?

[John Gateley]

No spyware.

When you do a restore, the license should be automatically installed (and the spyware tool might block that, or lots of things might). You should also get a browser with a link you can click on. Did you try that? And you should also get a license in your e-mail as an attachment. Does that fail as well?

j

[mytee_sekoya]

Guess what?  I went into ZoneAlarm Pro's Component controls and unchecked boxes beside Advanced Component Controls and opened MJ---the license was registered.  Thanks for your help!