Topic: Tivo still won't see Media Center (Read 32399 times)

JimH · « **Reply #50 on:** September 15, 2003, 05:54:44 pm »

I'm not sure it was jweisler, but I am certain that I said something like, "it may be a firewall" to someone with similar TiVo problems in the last week. A search might find it.

It isn't reasonable to expect us to take responsibility for something as complex as teaching someone how to run a firewall. If Microsoft decides to turn it on by default, then the support should be their problem.

geoelectric · « **Reply #51 on:** September 15, 2003, 06:38:28 pm »

Quote

I'm not sure it was jweisler, but I am certain that I said something like, "it may be a firewall" to someone with similar TiVo problems in the last week. A search might find it.

It isn't reasonable to expect us to take responsibility for something as complex as teaching someone how to run a firewall. If Microsoft decides to turn it on by default, then the support should be their problem.

You said to turn off ZoneAlarm, not "any firewall". I know enough to make that association, but the average Joe doesn't know that WinXP has a firewall, or that it turns it on for TCP/IP -by default- for WinXP Home installs. You also can't expect the typical end user to understand all the ramifications of running your software. You're being short-sighted if you honestly think you can say it's Microsoft's problem--they aren't the ones who need $40 registrations. Moreover, Tivo's implementation works where yours doesn't, so I do believe it is partially your problem.

More than anything, a FAQ costs you nothing and bad word of mouth costs you a lot. Your Tivo stuff -needs- a FAQ. -At least- mention somewhere in your documentation that Win XP ICF will prevent your software from functioning with the Tivo, and is on by default for Windows XP Home (not Professional) installations.

JimH · « **Reply #52 on:** September 15, 2003, 07:11:15 pm »

Yes, I can honestly say that I think it is Microsoft's problem if they choose to close ports by default.

jweisler · « **Reply #53 on:** September 16, 2003, 02:45:13 pm »

Despite what you may have gathered from my posts, I am actually pretty savvy. By savvy I do not mean super tech smart -- I mean that I know a lot more than most people in the department.

My point is that the firewall comment was made and I had thought of it and tried it. What I had no idea about was that the XP "firewall" was running -- I didn't even think to check b/c I never actively turned it on, whereas I actively put ZoneAlarm on my computer.

John -- All I am saying is that it is not up to J River to support everything, or customer service will kill you. But a simple "note" or troubleshooting tips. Something static.

Thanks again.

JimH · « **Reply #54 on:** September 16, 2003, 03:42:00 pm »

I agree it would be nice. It's just that the list is long. Maybe geoelectric would like to write it. Or anyone else. I'll post it as a FAQ if somebody wants to take a crack at it.

geoelectric · « **Reply #55 on:** September 16, 2003, 09:31:21 pm »

OK, that's constructive. Let me have something short to you by this weekend. I want to make sure that the XP Home defaults are what I say they are, before you state it yourself. (I did check before posting, but I want to double-check and double-check again.

I see you already have a Media Jukebox FAQ going. You could add it to that. Alternately, you could put it in the Tivo section of the Help File, which is currently fairly FAQish.

geoelectric · « **Reply #56 on:** September 16, 2003, 09:32:55 pm »

Quote

Despite what you may have gathered from my posts, I am actually pretty savvy. By savvy I do not mean super tech smart -- I mean that I know a lot more than most people in the department.

Sorry--didn't mean to sell you short, and that comment wasn't aimed specifically at you. FWIW, I didn't know the XP firewall would be running either, which is why I called it a long shot. In XP Professional, it's off by default, and I figured you would have remembered turning it on (and probably wouldn't be running ZoneAlarm if you had

rguy23 · « **Reply #57 on:** March 01, 2004, 09:30:18 pm »

Looks like this ended a while ago, but I am having the same issue now. I work in the IT business and understand networking very well. I have tripple checked everything on my XP machine and there is not kind of firewall running. However, my tivos can only see the Tivo Desktop, not the Media Center Server. I have been re-installing for a couple of days, but haven't found anything that makes a difference. Has anything more been discovered on this issue?

John Gateley · « **Reply #58 on:** March 01, 2004, 09:37:49 pm »

Go to control panel->mumble->servers.
Start the TiVo beacon if it is not running.

If you don't want to use TiVo's beacon, then you must use the control panel to stop the beacon. Don't kill the beacon with the task manager.

j

rguy23 · « **Reply #59 on:** March 01, 2004, 09:50:26 pm »

I think I've tried every possible combination, but currently I have the Tivo Beacon service running and the Tivo server itself shutdown. In that configuratoin my tivos don't see anything from the PC, even if I manually enter the IP address. If I start up the Tivo server, my Tivos do detect it and it works OK. I still can't see the Media server however. I can connect to the media server from media center on a different PC, so it does seem to be working.

John Gateley · « **Reply #60 on:** March 01, 2004, 10:02:22 pm »

When Media Server is ready to start sharing to the TiVo, open a dos window (start->run cmd) and enter the command "netstat -an". Copy and paste the results here.

j

rguy23 · « **Reply #61 on:** March 02, 2004, 06:44:42 am »

Here are the results of the netstat -an you asked for:

C:\Documents and Settings\nealh.ICT1>netstat -an

Active Connections

Proto Local Address Foreign Address State
TCP 0.0.0.0:80 0.0.0.0:0 LISTENING
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
TCP 0.0.0.0:999 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1025 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1102 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1121 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1122 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1558 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1561 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1839 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1840 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1842 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1844 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1845 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1846 0.0.0.0:0 LISTENING
TCP 0.0.0.0:1981 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2025 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2032 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2035 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2037 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2041 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2042 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2043 0.0.0.0:0 LISTENING
TCP 0.0.0.0:2190 0.0.0.0:0 LISTENING
TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING
TCP 0.0.0.0:5000 0.0.0.0:0 LISTENING
TCP 0.0.0.0:5678 0.0.0.0:0 LISTENING
TCP 0.0.0.0:5679 0.0.0.0:0 LISTENING
TCP 0.0.0.0:7438 0.0.0.0:0 LISTENING
TCP 0.0.0.0:8079 0.0.0.0:0 LISTENING
TCP 0.0.0.0:8100 0.0.0.0:0 LISTENING
TCP 0.0.0.0:10000 0.0.0.0:0 LISTENING
TCP 127.0.0.1:990 0.0.0.0:0 LISTENING
TCP 127.0.0.1:990 127.0.0.1:1842 ESTABLISHED
TCP 127.0.0.1:999 127.0.0.1:1844 ESTABLISHED
TCP 127.0.0.1:1026 0.0.0.0:0 LISTENING
TCP 127.0.0.1:1839 127.0.0.1:7438 ESTABLISHED
TCP 127.0.0.1:1840 127.0.0.1:5679 ESTABLISHED
TCP 127.0.0.1:1842 127.0.0.1:990 ESTABLISHED
TCP 127.0.0.1:1844 127.0.0.1:999 ESTABLISHED
TCP 127.0.0.1:1845 127.0.0.1:5678 ESTABLISHED
TCP 127.0.0.1:1846 127.0.0.1:5678 ESTABLISHED
TCP 127.0.0.1:5678 127.0.0.1:1845 ESTABLISHED
TCP 127.0.0.1:5678 127.0.0.1:1846 ESTABLISHED
TCP 127.0.0.1:5679 127.0.0.1:1840 ESTABLISHED
TCP 127.0.0.1:7438 127.0.0.1:1839 ESTABLISHED
TCP 192.168.1.91:139 0.0.0.0:0 LISTENING
TCP 192.168.1.91:445 192.168.1.9:3807 ESTABLISHED
TCP 192.168.1.91:1122 192.168.1.82:445 ESTABLISHED
TCP 192.168.1.91:1981 192.168.1.5:8080 CLOSE_WAIT
TCP 192.168.1.91:2018 192.168.1.6:135 TIME_WAIT
TCP 192.168.1.91:2019 192.168.1.6:1025 TIME_WAIT
TCP 192.168.1.91:2025 192.168.1.6:445 ESTABLISHED
TCP 192.168.1.91:2030 192.168.1.6:135 TIME_WAIT
TCP 192.168.1.91:2031 192.168.1.6:1285 TIME_WAIT
TCP 192.168.1.91:2032 192.168.1.6:1025 ESTABLISHED
TCP 192.168.1.91:2033 192.168.1.6:135 TIME_WAIT
TCP 192.168.1.91:2034 192.168.1.6:1285 TIME_WAIT
TCP 192.168.1.91:2035 192.168.1.6:1025 ESTABLISHED
TCP 192.168.1.91:2037 192.168.1.6:1351 ESTABLISHED
TCP 192.168.1.91:2039 192.168.1.6:1351 TIME_WAIT
TCP 192.168.1.91:2041 192.168.1.6:1351 ESTABLISHED
TCP 192.168.1.91:2042 24.97.132.21:143 ESTABLISHED
TCP 192.168.1.91:2043 192.168.1.5:8080 ESTABLISHED
TCP 192.168.1.91:3389 192.168.1.162:1159 ESTABLISHED
UDP 0.0.0.0:445 *:*
UDP 0.0.0.0:1026 *:*
UDP 0.0.0.0:1027 *:*
UDP 0.0.0.0:1028 *:*
UDP 0.0.0.0:1059 *:*
UDP 0.0.0.0:1114 *:*
UDP 0.0.0.0:2036 *:*
UDP 0.0.0.0:2040 *:*
UDP 0.0.0.0:2190 *:*
UDP 0.0.0.0:2967 *:*
UDP 0.0.0.0:3068 *:*
UDP 0.0.0.0:3069 *:*
UDP 0.0.0.0:5556 *:*
UDP 127.0.0.1:123 *:*
UDP 127.0.0.1:1900 *:*
UDP 192.168.1.91:123 *:*
UDP 192.168.1.91:137 *:*
UDP 192.168.1.91:138 *:*
UDP 192.168.1.91:1900 *:*
UDP 192.168.1.91:2051 *:*

C:\Documents and Settings\nealh.ICT1>

The following is from the status window of the Media Server. The times more or less match up with when I was trying to contact it with the Tivos. There were no error messages or indications that anything was happening at all on the Tivo side.

03/01/04 22:21:23 - Initializing server.
03/01/04 22:21:23 - Server initialized
03/01/04 22:21:23 - sharer ready to accept connections
03/01/04 22:21:23 - Started auto response thread on port 5556.
03/01/04 22:21:23 - TiVo HTTP ready for connections
03/01/04 22:32:18 - received a connection
03/01/04 22:32:19 - Current Connections: 1
03/01/04 22:32:19 - ready for another connection
03/01/04 22:32:19 - sharing thread started
03/01/04 22:32:19 - expected GET
03/01/04 22:32:19 - read_http_request failed
03/01/04 22:59:46 - received a connection
03/01/04 22:59:47 - Current Connections: 1
03/01/04 22:59:47 - ready for another connection
03/01/04 22:59:47 - sharing thread started
03/01/04 22:59:47 - expected GET
03/01/04 22:59:47 - read_http_request failed
03/01/04 23:09:25 - received a connection
03/01/04 23:09:26 - Current Connections: 1
03/01/04 23:09:26 - ready for another connection
03/01/04 23:09:26 - sharing thread started
03/01/04 23:09:26 - sending 415
03/01/04 23:09:26 - Client tried to download an unsupported file type.
03/01/04 23:09:26 - sharing thread exiting

Thanks for your help.

John Gateley · « **Reply #62 on:** March 02, 2004, 10:55:26 am »

Strange. It looks like everything is set up right.

I can think of two things: one - there is a firewall/proxy/similar that is corrupting the communication between the TiVo and Media Server.

two - there is something else trying to communicate on that port.

If you have a network sniffer available, it would provide a good hint as to what is going on.

I'm pretty sure you are not running anything that would cause a port conflict, but to be sure, shut down Media Server, do the netstat -an again and look for port 8079.

j

rguy23 · « **Reply #63 on:** March 02, 2004, 11:43:36 am »

With the Media Server shut down, nothing is listening on port 8079. I've never installed a third party firewall on this box and the built in XP firewall is turned off. Unless you know of a problem where it appears to be off but really isn't. If anyone has any thoughts, please help. Thanks

rguy23 · « **Reply #64 on:** March 03, 2004, 07:06:32 pm »

I may have come upon at least a starting point to figure out this problem. In my testing on my home network, I installed media center on 4 different PCs. I was only able to contact the media server from my TIVO on one of them. The only difference I could find was that the one that worked had a wired connection to the TIVO. All the other were connecting through 802.11b. Are you aware of any issues using your software over a wireless link?

Unfortunatly, the PC I got it to work on isn't practicle to use, so my probrem really isn't solved.

Thanks

John Gateley · « **Reply #65 on:** March 04, 2004, 12:43:05 pm »

Verify that you can connect from any of the 4 pcs to any of the 4 other pcs using Media Server (e.g. either narrow the problem down to the TiVo or show that the problem applies to MC in general).

j

rguy23 · « **Reply #66 on:** March 05, 2004, 01:27:45 pm »

I have confirmed that the media center software on all of my various PCs can talk. Everything connects to everthing else. I even did a brand new bare metal instal of windows xp on a machine today. The only software installed on it is the Tivo Desktop and Media Center. As with all the others, it will talk to other PCs with Media Center, but neither of my Tivo's can see it over the wireless link. Hope this info helps. I really bought your software primarily to use with Tivo.

JimH · « **Reply #67 on:** March 05, 2004, 01:36:27 pm »

I saw a problem like that a few weeks ago that turned out to be a wireless adaptor problem. The version of the adaptor (Linksys) was too new and didn't work with the TiVo. Does the TiVo see the PC when the TiVo software is running there?

rguy23 · « **Reply #68 on:** March 05, 2004, 02:46:59 pm »

Yes, the Tivo works fine with the Tivo Desktop software and I can transfer recorded shows from one Tivo to the other with no problems. I am using a linksys adapter and I was aware of the version problem. I did manage to track down the correct version of the adapters. My Wireless Access point is a Liksys too. They are on the network, I can ping both of them from any PC and they get all of their programming updates over the network too.

John Gateley · « **Reply #69 on:** March 05, 2004, 03:32:16 pm »

Try setting Media Server to listen for the TiVo on port 80. It'll take a couple of minutes for the TiVo to recognize it. Let me know if it works

j

rguy23 · « **Reply #70 on:** March 05, 2004, 05:18:37 pm »

I had to add the IP address of my PC into the Tivo manually, but once I did that the Tivos finally found the Media Server. It takes between 1 and 2 minutes for them to show up on the list, but at least it works.

Any idea what's causing the problem and why this fixes it?

John Gateley · « **Reply #71 on:** March 08, 2004, 03:30:45 pm »

I need a little more info: is the 1-2 minute delay with the TiVo on port 80?

If so, this is normal (and you probably have to add the IP by hand, as you noticed).

I think (given that 80 and 8080 work) something is being filtered, probably by the wireless router. This is why 8079 isn't working.

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Author Topic: Tivo still won't see Media Center (Read 32399 times)