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[condorman]

I've been your customer since version 8 and love your product media Center very much. It is the centre of my home entertainment room.
My problem is the following:
I always get the message "BB initialization failed" while restoring the license, when I moved to a new Laptop.

What i´ve tried (multiple times)

1. I deinstalled version no 9 and bought no 10 got a new key and tried to restore again. Same error

2. I downgraded to 9 and tried again.
Same Error

3. Contacted the forum
deinstalled everything. Got a fresh restore. Logged in as administrator. Tried again and failed

4. installed the latest Version 10...83 today tried again and failed!

Now I really need your help!

Please help me, what can i do?