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[chappie]

Trying to upgrade my ver 9 licence to 10, selecting "buy" from the help menu brings up "Failed to initiate media center purchase". Any ideas? I've tried reinstalling / installing but still the same. Thanks for any help in advance,

Mark

[JimH]

Make sure you have the latest build.  It's 10.0.130.

Firewalls can also be a problem.

[chappie]

Thanks for the quick reply. It is the latest build, and i've tried disabling the firewall. It doesn't even start my browser, just comes up with the error message.

Thanks,
Mark

[JimH]

Can you get to this page with IE?

https://rover.jriver.com/cgi-bin/restore.cgi

[221bBS]

Are you using Internet Explorer as your default browser?

[chappie]

That link works fine and I am using IE as my default browser. The error message seems to come up straight away without even trying to launch IE.

[JimH]

Try uninstalling and reinstalling.

[chappie]

I've tried completely uninstalling and reinstalling several times but still get the same error message. The other links on the help menu open the correct page in IE.

System details are (don't know if they're any help) :
Media Center 10.0.132 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP  Workstation 5.1 Service Pack 1 (Build 2600)
Intel Pentium 4 2404 MHz MMX / Memory: Total - 523 MB, Free - 204 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1400 / Shell32.dll: 6.00.2800.1233 (xpsp2.030604-1804) / wnaspi32.dll: 4.71 (0002) , ASPI for Win32         DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0002)

Ripping /   Drive D:   Mode:Normal  Type:Auto  Speed:Max
  Drive E:   Mode:Normal  Type:Auto  Speed:Max
  Drive G:   Mode:Normal  Type:Auto  Speed:Max
  Drive H:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: No /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No  

Burning /  Drive D: SONY     DVD RW DW-U14A     Addr: 1:0:0  Speed:24  MaxSpeed:24  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /  Normalization: None

[JimH]

I don't know the answer, but try this thread:
http://yabb.jriver.com/interact/index.php?board=3;action=display;threadid=21241

BE CAREFUL not to post your license if you need to post the URL you're using.

[chappie]

Tried everything suggested but still couldn't get it to work, so I've installed the program on a clean install of Win 98 and upgraded that way, then used the licence key to register on Win XP,

Thanks for the advice anyway,
Mark