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Author Topic: Cannot purchase version 10  (Read 2207 times)

jonesclp

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Cannot purchase version 10
« on: August 30, 2004, 01:21:38 pm »
gives error failed to initiate purchase.  I am a paid customer of version 9.

Any other way to purchase this!
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JimH

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Re:Cannot purchase version 10
« Reply #1 on: August 30, 2004, 01:26:49 pm »
Make sure you have the latest version from our download page.

Your security settings may be too aggressive.  Port 443 must be open.
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jonesclp

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Re:Cannot purchase version 10
« Reply #2 on: August 30, 2004, 01:56:59 pm »
Port is open and security settings are at the lowest possible.....still not working

Machine is XP Pro SP1
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John Gateley

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Re:Cannot purchase version 10
« Reply #3 on: August 30, 2004, 01:59:02 pm »
What's your default browser? Try setting it to IE.

j
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jonesclp

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Re:Cannot purchase version 10
« Reply #4 on: August 30, 2004, 04:09:48 pm »
It is the default browser....i had firefox installed before but have since removed it.  Would this be causing the problem and if so any suggestions for a fix?

Thanks
Much appreciated
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jonesclp

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Re:Cannot purchase version 10
« Reply #5 on: August 31, 2004, 05:00:48 pm »
No other ideas?  I really want to upgrade to 10!
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JimH

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Re:Cannot purchase version 10
« Reply #6 on: August 31, 2004, 05:51:32 pm »
Make sure you have a recent version of MC.  Download again if you're not sure.

Check your security settings.  A firewall could be preventing the transaction on port 443.
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jonesclp

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Re:Cannot purchase version 10
« Reply #7 on: September 01, 2004, 08:28:59 am »
allports are open on outgoing.  Does this need to be open inbound?
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jonesclp

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Re:Cannot purchase version 10
« Reply #8 on: September 01, 2004, 09:36:19 am »
I uninstalled, rebooted and reinstalled and it gives me your trial ended....buy now and i STILL get failed to initialize purchase....

Please help.
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JohnT

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Re:Cannot purchase version 10
« Reply #9 on: September 01, 2004, 02:12:00 pm »
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John Thompson, JRiver Media Center

jonesclp

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Re:Cannot purchase version 10
« Reply #10 on: September 01, 2004, 02:19:22 pm »
It is definitely a bug from the following situation.  If you uninstall Mozilla/Firefox as your default browser.  I used another machine to purchase it and it worked.

So if you have IE then install Mozilla/Firefox as your default browser and then uninstall it....it causes an issue.

Hope this helps out figuring out the issue.  I probably need to reinstall IE.
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John Gateley

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Re:Cannot purchase version 10
« Reply #11 on: September 01, 2004, 03:28:36 pm »
Thanks very much. Hopefully I can reproduce it now. Which version of windows are you using?

j
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jonesclp

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Re:Cannot purchase version 10
« Reply #12 on: September 01, 2004, 03:37:58 pm »
XP SP1 with all updates prior to SP2
IE 6.0.2800.1106
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