Topic: Failed Opening License file (Read 3855 times)

ccrider · « **on:** November 03, 2002, 09:15:51 am »

I tried to purchase version 9

I was using version 8 with a license for version 7.

I downloaded version 9 today (11-3-02)

When I tried to purchase, after it charged my credit card, I got the error message:

"Error installing Media Jkjebox license. Failed opening license file."

I tried using your Restore web page and got the same error.

Please credit my credit card immediately for the purchase.

When you get the problem fixed, I will consider purchasing.

JimH · « **Reply #1 on:** November 03, 2002, 11:11:54 am »

Please try the FAQ under jukebox/purchase above. It could be a browser problem. IE will work.

Make sure your date is set correctly.

ccrider · « **Reply #2 on:** November 03, 2002, 11:18:20 am »

There is nothing "above" that I can check.

Is there a link?

My PC's date and time are correct. Sunday Nov. 3; 4:18PM

Perhaps it's your server that has the wrong date.

Best to refund my credit card purchase until you fix the problem.

KingSparta · « **Reply #3 on:** November 03, 2002, 11:23:01 am »

the link Is "Above" here it is

http://www.musicex.com/cgi-bin/faq/faq.pl

JimH · « **Reply #4 on:** November 03, 2002, 11:38:11 am »

The server is working.

Could you copy and paste the system info from MJ Help?

Are you logged in with administrative privileges?

ccrider · « **Reply #5 on:** November 03, 2002, 01:24:27 pm »

Ues, I am. I have administrator rights

System info:

Media Jukebox PLUS 8.0.388
Install Path: C:\Program Files\J River\Media Jukebox\

CPU: AMD Athlon 1297 MHz MMX
Memory: Total - 261 MB, Free - 44 MB
OS: Microsoft Windows 2000 Workstation 5.0 Service Pack 3 (Build 2195)

Internet Explorer: 6.0.2800.1106
ComCtl32.dll: 5.50.4916.400
Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 5.00.3502.5436
wnaspi32.dll: Internal ASPI Layer

JimH · « **Reply #6 on:** November 03, 2002, 01:33:03 pm »

Is it Windows 2000? We had a report from someone a day or two ago who had the same OS but said it was WinXP.

ccrider · « **Reply #7 on:** November 03, 2002, 01:36:49 pm »

2K

Tell them to look in Control panel under System

I have service pack 3

ccrider · « **Reply #8 on:** November 03, 2002, 01:38:38 pm »

I don't see anything under FAQ that applies

JimH · « **Reply #9 on:** November 03, 2002, 02:26:07 pm »

http://www.musicex.com/mediajukebox/buy_faq.html

ccrider · « **Reply #10 on:** November 03, 2002, 02:37:01 pm »

I had already read that.

How does it apply to the inability of registering my software?

JimH · « **Reply #11 on:** November 03, 2002, 02:54:11 pm »

Are you using IE?

Do you have a firewall?

Are you using a proxy server?

Can you connect to this page?

https://rover.jriver.com

What do you see?

Some virus checkers are overly aggressive about registry changes.

There are a lot of places that could be a problem. More detail would help.

ccrider · « **Reply #12 on:** November 03, 2002, 03:00:53 pm »

I see the Thawte Authentic Site graphic.

The 3Com wireless hub I use has a firewall.

I did not have any problems ith versions 7.0 and 8.0 and the registration for them.

Perhaps it's best to credit my credit card and when you get the product finished, I'll try again.

Also, I changed last weekend the tuner card from ATI to a Haupaugge USP PVR model.

Their software works but I cannot get your software to work with it. When I had the ATI PC card, it did work.

Any suggestions for that?

JimH · « **Reply #13 on:** November 03, 2002, 03:08:25 pm »

All the Hauppauge cards I've tried, including USB, have worked. It's possible that one doesn't.

The problem you're having with registration is almost certainly not with MJ, but with something on your PC preventing writing to the registry.

What happens if you click on the install key? Not the registration key, but the install key?

Virus checker?

ccrider · « **Reply #14 on:** November 03, 2002, 03:24:10 pm »

I have un-installed version 9 and re-installed version 8

What is it you want me to do?

I use Norton antivirus version 7.5 and have since I bought the PC May 2001.

Version's 7 and 8 worked with Norton without a problem.

Tell me what you want me to do.

JimH · « **Reply #15 on:** November 03, 2002, 03:38:27 pm »

Try disabling Norton and anything else you think could be interfering with writing to the registry. Double click on the install key. It won't use a restore, so you can do that as much as you want.

ccrider · « **Reply #16 on:** November 03, 2002, 03:44:44 pm »

with version 8?

ccrider · « **Reply #17 on:** November 03, 2002, 04:11:01 pm »

I have spent over 4 hours trying to get this to work to no avail.

I don't have time to sit here and wait for replies.

This support method your company uses is very awkward and time consuming.

Please credit my account for the $24.95 or whatever it is.

I cannot just sit around and wait for replis, not knowing when the next one will come.

Please confrim the credit.

JimH · « **Reply #18 on:** November 03, 2002, 05:30:56 pm »

Could you confirm the name?

John Gateley · « **Reply #19 on:** November 03, 2002, 08:26:56 pm »

Quote

I have spent over 4 hours trying to get this to work to no avail.

I don't have time to sit here and wait for replies.

This support method your company uses is very awkward and time consuming.

Please credit my account for the $24.95 or whatever it is.

I cannot just sit around and wait for replis, not knowing when the next one will come.

Please confrim the credit.

I'm a little confused. You purchased a beta version of the program today - sunday - and because you found problems you want a credit back?

1 - version 9 is a beta. This may or may not have anything to do with your problem, but it is a beta.

2 - it is sunday. You have several responses already (especially given that it is a beta). Can you really not wait until monday when more people are available?

j

ccrider · « **Reply #20 on:** November 04, 2002, 05:06:57 pm »

I spent about 4 hours Sunday trying to get the program to work.

I think that is a sufficient amount of time to have wasted on this.

In addition this method of support is very inefficient for your customers. I have to sit and wait for a response, not knowing when or if you'll respond.

Please refund my payment by crediting it back to my credit card and confirm that you have done so.

JimH · « **Reply #21 on:** November 04, 2002, 05:26:01 pm »

It's done.

INTERACT FORUM

Author Topic: Failed Opening License file (Read 3855 times)