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[tourniss]

I purchased my license on Dec 2002.
Since then I made a successful reinstallation September 2003, and tried to reinstall it today.

Since I have changed my e-mail (the one I had when I purchased is not valid any more), I logged into this forum, changed my profile with the new mail and loged out. As a result I was send a new password to my new e-mail

Then I tried to re-install license using address
https://rover.jriver.com/cgi-bin/restore_email.cgi?displaychange=1
but I always get "We could not find that email." message.
I used all combinations, old password / old e-mial / new password / new e-mail etc but with same error results

Please assist asap

[JimH]

Your e-mail address here doesn't have anything to do with the one on the license.

You can change your e-mail if you remember your old one and your password.

www.mediajukebox.com/restore

More info is here:
www.mediajukebox.com/license

Other posts here also may be helpful.

[tourniss]

How about the password. Which password do I have to use ?

Your e-mail address here doesn't have anything to do with the one on the license.

You can change your e-mail if you remember your old one and your password.

www.mediajukebox.com/restore

More info is here:
www.mediajukebox.com/license

Other posts here also may be helpful.

[JimH]

Whatever you used when you first registered.

Did you try the FAQ?

[tourniss]

It worked. Thanks for the support at this stage.

I just received a registration code, but after trying to install it I got the "Error installing Media Jukebox license : Invalid license".

What can I do now now ?

Whatever you used when you first registered.

Did you try the FAQ?

[tourniss]

Are there any suggestions on my new error problem ?

Whatever you used when you first registered.

Did you try the FAQ?

[tourniss]

You just send me two e-mails with registration code, effort number 9 and effort number 8.
None of them worked. I still get the "Error installing Media Jukebox license : Invalid license" message.

I guess if you send me a new one all it will happen is to loose one more available time.

Any assistance ?


 

Whatever you used when you first registered.

Did you try the FAQ?

[KingSparta]

So are you trying to install it on what version of MJ? or are you trying to intall it on Media Center? (Since That Is The Forum You Are In)

[tourniss]

The application data are

Media Jukebox  8.0.388
CPU: Intel Pentium 4 1976 MHz MMX
Memory: Total - 785 MB, Free - 510 MB
OS: Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Internet Explorer: 6.0.2900.2180
ComCtl32.dll: 6.00.2900.2180
Shlwapi.dll: 6.00.2900.2180
Shell32.dll: 6.00.2900.2180
wnaspi32.dll: Internal ASPI Layer

So are you trying to install it on what version of MJ? or are you trying to intall it on Media Center? (Since That Is The Forum You Are In)

[JimH]

Try updating to the latest version.

[tourniss]

It worked.
Thanks

Try updating to the latest version.