Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[ndterry]

I received my confirmation e-mail which states that I can use the license on second computer. When I try to 'restore license' on the other computer, MJB says: Failed extracting license from file.

Will appreciate help.

Neil

[JimH]

Please try the FAQ here:

www.mediajukebox.com/license

[ndterry]

Thanks for your reply.

I looked through the FAQ's found that I could dbl click on the licens file to install it but when I do that I still get this error:

   Error installing media jukebox license
   Failed extracting license from file.

Could it be that the license file is corrupted? I saved it from the e-mail confirmation.

Neil

[ndterry]

I have tried to install the license key into the copy of Media JB on my second computer without success. I continue to get the error:

   Error installing media jukebox license
   Failed extracting license from file.

I followed the instructions that I found in the faq.

Do I have to be connected to the Internet and as for a new license key?

This is pretty rediculous and time consuming.

Neil

[JimH]

Try updating MJ.

Use IE as your browser.

Install keys are only good for 14 days.  After that you must use a restore.

Other possible problems are anti-virus, anti-spyware programs, etc.