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[cwcalle]

I had to wipe a hard disk and reinstall all my programs. MC10 says the key I have has expired. When I enter my email address you guys send me the key for MC9 not MC10.

Can someone assist?

-Carter

[JimH]

Maybe you had another e-mail address?

Try this page for details:

www.mediajukebox.com/license

[cwcalle]

Nope. I have owned my own domain for several years so my email address hasn't changed.

[John Gateley]

Hi Carter,

Have patience please, something strange is going on. I'm tracking it down.

j

[cwcalle]

This email, confirming my ownership of MC10, was sent to my current email address. The same one that the restore page continues to send a license for MC9.

---------------

We notice that you have just used a restore for Media Center 10.
This product has a limit of 10 restores per year, and you now have 9 restores remaining.


Your web purchase should have activated Media Center on your PC automatically.
If you have another PC, you can use the attached Install Key for the next 14 days. Just save the Install Key on a floppy disk or other media, then execute it on the second PC where you have Media Center installed.

If you need an Install Key and more than 14 days has passed, you can generate a new one at the restore page:
  https://rover.jriver.com/cgi-bin/restore.cgi

For more information, please see the FAQ:
  http://www.mediajukebox.com/purchase

If you still have questions, please do not reply to this e-mail.  Support is only available on-line at Interact:
  http://yabb.jriver.com/interact
Both users and staff are available there.

Best Wishes from the Media Center team at JRiver, Inc.

----------------------------

Thanks, John, for your help.

-Carter
 

[John Gateley]

Hi Carter,

I've fixed it for you, but something strange IS going on.

If you could drop me an e-mail (gateley at jriver.com) with all you can remember about your purchase, I'd appreciate it. I'm looking for the steps you did to get through the PayPal process, and how well it worked.  Do you remember if your purchase was close to the time that PayPal had sever problems and was extremely slow for a few days?

Thanks,

j