Hello, I'm having trouble getting MC11.0.316 to recognize my iPod Shuffle 512Mb. Here is a description of the problem.
1. Start MC11.0.316
2. Connect iPod (I changed the iTunes settings to make sure it does not start when I plug the iPod)
3. MC displays the New Device Recognition window - I select Yes and then Ok
4. The iPod does not appear on the left Panel
5. Remove and re-insert iPod
6. IPOD panel displayed for 5 seconds on the left side of the screen and then disappears
7. Click on Handheld Player in the Action Window
8. MC displays a window informing "No Handheld Available"
Some good information points:
a.I used the Reset detectec devices function, but the same behaviour occurs.
b.When I try to use iTunes after using MC to access the iPod, iTunes says that I should use iPod Software Updater to restore the iPod to factory settings.
c.When I connect the iPod with Windows Explorer open, but with iTunes and MC closed, the drive E: is mapped to the iPod, but just for 5 seconds, then it disappears.
Please help!