Topic: Cannot restore (Read 1472 times)

dsdclark22 · « **on:** March 06, 2006, 06:40:06 pm »

I cannot restore Media Jukebox 8. The dates are correct. Don't use any kind of anti-syp ware tools I haven't always used and never had a problem before. Please advise

dsdclark22 · « **Reply #1 on:** March 06, 2006, 09:43:12 pm »

Also, I requested a restore key, and when trying to restore, got the following message: "Error installing Media Jukebox license: Failed extracting license from file." Would appreciate help to restore. Thanks, Debbie

John Gateley · « **Reply #2 on:** March 07, 2006, 09:51:06 am »

Hi Debbie,

You've restored several times before - any idea what might have changed between the last time you successfully restored and this time?

Is Media Jukebox correctly installed?

j

dsdclark22 · « **Reply #3 on:** March 09, 2006, 05:23:54 am »

No, I don't have a clue. I will uninstall and reinstall, who knows? Will let you know.

Debbie

dsdclark22 · « **Reply #4 on:** March 09, 2006, 06:03:07 am »

OK, uninstalled Media Jukebox (even deleted registry entries) and reinstalled. Now it won't let me restore license from the internet, and when I clicked buy, there was an error. Any advice, or should I just junk this player? It doesn't seem right that I should have to got thru this periodically after paying for this player. Debbie

JimH · « **Reply #5 on:** March 09, 2006, 06:53:09 am »

Did you install the latest version? 8.0.400?

Is your date correct?

Did you use your Registration Code for MJ 8 and visit the restore page, using IE?
https://rover.jriver.com/cgi-bin/restore.cgi

More help is here:
http://www.mediajukebox.com/buy_faq_8.html

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Author Topic: Cannot restore (Read 1472 times)

dsdclark22

Cannot restore

dsdclark22

Re: Cannot restore

John Gateley

Re: Cannot restore

dsdclark22

Re: Cannot restore

dsdclark22

Re: Cannot restore

JimH

Re: Cannot restore