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Author Topic: Plus features don't work  (Read 614 times)

Lars

  • Guest
Plus features don't work
« on: September 11, 2002, 05:42:47 am »

Dear staff,

I registered my Media Jukebox 8 yesterday, by online payment, and then tried to download the mp3-encoder.

But it won't work.

Today I did the stupidest thing; I clicked on the "Buy MEDIA JUKEBOX PLUS" link at the Welcome Message Box that opens upon starting Media Jukebox. I filled in the on-line form and then realised that apparently I have ended up registering and paying two licences. I thought I would then achieve the Plus Features but apparently didn't.

And I still can't download the mp3 encoder by using the Tools menu "Settings"/"Options". The only thing that happens is that I get the message "Failed to connect to a server". And I'm perfectly online with a speedy Internet connection.

So, I've lost 2 x $24.98 = $49.96 and still can't enode mp3s.

Are you guys just fooling me or is there anything I've misunderstood?

Please help me.

Lars
Sweden
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gateley

  • Guest
RE:Plus features don't work
« Reply #1 on: September 11, 2002, 05:56:46 am »

Hi Lars,

I voided your second transaction.

Click Help->Registration Info and make sure you are registered.

Thanks,

j
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Lars

  • Guest
RE:Plus features don't work
« Reply #2 on: September 11, 2002, 06:01:59 am »

Thanks j,

Yes, when I'm checking i can see that Media Jukebox is perfectly registered to me so everything seems fine so far. But, I still can't download the mp3 encoder.

Why?

Lars
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