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Author Topic: Registration Problem  (Read 1959 times)

jerz

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Registration Problem
« on: September 18, 2006, 01:42:11 am »
My 30 day trial expired, I went through the purchase procedure but never received registration code or the link and therefore no email confirmation. I've sent emails to music@jriver.com asking to confirm whether or not my credit card has been debited, but so far no response. Is there anybody out there willing to help? I'd like to buy a license please!
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John Gateley

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Re: Registration Problem
« Reply #1 on: September 18, 2006, 10:22:50 am »
Check your spam filters. I'm not showing a purchase for the e-mail you used to register for the forum, did you purchase using a different e-mail?

j
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jerz

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Re: Registration Problem
« Reply #2 on: September 19, 2006, 03:14:08 am »
I don't have any filtering in place & I used the same email address.

After clicking the purchase button and waiting for the screen to refresh I think I was presented with the same screen again less the text fields but with the purchase button still there.
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JimH

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Re: Registration Problem
« Reply #3 on: September 19, 2006, 08:32:06 am »
Are you using IE?
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jerz

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Re: Registration Problem
« Reply #4 on: September 19, 2006, 08:55:36 am »
Yes IE6
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John Gateley

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Re: Registration Problem
« Reply #5 on: September 19, 2006, 09:49:15 am »
Your credit card has not been charged. Please try the purchase again.

Thanks,

j
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jerz

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Re: Registration Problem
« Reply #6 on: September 20, 2006, 01:59:06 am »
Thank you gentlemen purchase successful.

Turns out I was probably being a bit of a thicky although looking back at the instructions I find them a bit misleading. Emphasis is put on only clicking the purchase button once, however unless I've got it wrong again, you have to click the purchase button a second time to complete the transaction after the screen refreshes. Is this correct?
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