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[claudiaffitz]

Hi, I just bought the license of JRiver, Inc. Esmas MP3 Encoder 1.0, but when I tried to use the file "MJR" file this message is shown:

Error restaurando licencia Esmas MP3 Encoder:
Invalid license, error code= 14

Do you what can I do?

I alredy tried to restore from page and file, and this same error appears

Thanks  a lot

[Matt]

It looks like there is a bug with the current Esmas Player.  A new version will be released next week to fix this.

If you want to get it running now, here is a workaround:

Extract the file here:
ftp://ftp.jriver.com/pub/downloads/music/tmp/EsmasOptions.zip
to
C:\Program Files\J River\Esmas Player\Data\Default Resources\

Then visit this site and enter your code again:
https://rover.jriver.com/cgi-bin/restore.cgi

If it works, let us know and we'll reset your restore counter.

Thanks and sorry for the problem.

[hpadilla]

Hi, I just bought the license of JRiver, Inc. Esmas MP3 Encoder 1.0, but when I tried to use the file "MJR" file this message is shown:

Error restaurando licencia Esmas MP3 Encoder:
Invalid license, error code= 14

____________________________________

I alredy tried to restore from page and file, and this same error appears

I aslo tried to make the instruction you suggest in another post, but it didn't work
Extract the file here:
ftp://ftp.jriver.com/pub/downloads/music/tmp/EsmasOptions.zip
to
C:\Program Files\J River\Esmas Player\Data\Default Resources\

Then visit this site and enter your code again:
https://rover.jriver.com/cgi-bin/restore.cgi

what else I can do?

Regards!

[JimH]

I'm sorry that the fix didn't work.  It should.

Please check the date on your options.xml file to make sure it was updated.

Then use your Registration Code that you were e-mailed from buy-button@jriver.com and visit the Restore page.

Report any details or error messages.

I will merge this thread with the other one later today.

[Matt]

[Edit -- Please use the options.xml file above -- JimH]

If the error still occurs after this, let us know.

[JimH]

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