Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[sch phase]

Hello J River
Can you provide an email address to someone your company, that can sort out this problem
As I was purchasing the upgrade to MC12, my credit card company had put a stop on my transactions as they believed my card had been used fraudulently, which indeed it was. So the payment of $19.98 was delined, so I tried to use another card, and your system had told me that I had already purcheased the product in the last 30'.
I have a new key but unsure if you have collected payment off the alternative card

[Matt]

Thanks for letting us know.

JRiver is closed this week, so we may not have a good answer for you until Tuesday.  We'll sort it out then.

[sch phase]

OK thanks Happy New Year

[John Gateley]

Hi Nick, it looks like everything is fine. I see the declined charge on the first card, then a successful purchase (with two restores) on the second.

Let me know if anything else comes up.

j

[sch phase]

Thanks John
An over active index finger on the restore front

regards

Nick