Easy To Use is not the opposite of Powerful. You can do both.
I agree with nearly everything Nila said.
Better organization of options. Yes.
Wizards. Yes.
Nila: Having thousands of options isn't a problem, setting them all up so as not to confuse the user is the problem.
Completely agree.
Alonso: So it's not the pages of options that turn folks off, but menu options and forms that don't immediately click.
Competely agree.
Please keep adding features. But please also focus on the user interface. Make everything intuitively easy. Pay someone lots of money to design a great UI. (Most people cannot make great UIs.)
At the risk of sounding like a moron, let me share with you my experience with some of the "advanced features."
DSP StudioThis tool is very well explained. Easy to understand. But hard to find; perhaps move this to the Tools menu.
Media EditorMy first attempt many months ago to truncate and save an mp3 file failed because I had not downloaded the right encoder to create the new mp3 file. The error message wasn't helpful. I gave up in frustration.
MusicEx ManagerI don't know what the hell this is. (The recent death of my hard drive left me without the licensed version of MJ. Haven't gotten around to restoring the license. Perhaps it'll be clearer when I restore, but I'm guessing it won't.)
Media ServerIf I weren't a message board lurker, I wouldn't even know what this was. I have 2 PCs and I'd love to try this, but it wasn't self-explanatory when I clicked on it. So I gave up and dismissed it as too difficult. I'm sure there's a great help page on it, but I'm not going to hunt for it. And neither will most users.
Download ManagerI've figured it out now, but at first, my reaction was, Where do I begin? What do I use it for? Add URL? Huh?
Skin ManagerEasy to use.
OptionsNot bad, but there is room for improvement. And having lots of options does not necessarily make it difficult to use or understand. It's a matter of grouping and labeling. The more options the better.
Plug-In ManagerExcellent. Plug-ins are over the heads of many users, but you have clear explanations for each type of plug-in. Well done.
The Target BarThank you Lee269. Now I know what that silly target is for.
SearchThe basic search is intuitive. Ctrl-F. The on-the-fly aspect is wonderful. I haven't gotten around to learning the advanced search features, but I'm guessing you use them for Smart Lists.
Smart ListsI'm sure I'll love it when I get around to figuring out how it works.
PropertiesMJ's best features. Extremely powerful. I'm guessing that most users don't know it's there.
View SchemesAnother hidden feature. I've created the views I want, but again, I think most users don't know it's there.
Other comments
Re Pricing, please keep it simple.
You don't need beginner and advanced modes. Make the advanced features easier to use.
If you choose to stay in the mass market, I hope you're identifying new features from WMP, MMJ, and Real, as much as from culling this message board. And if you're okay with open communication, you may benefit from asking users here what they like about each of your competitors. This takes lots of courage.