I hear this every now and then from casual users/new users, and I suspect it's probably the tip o the iceberg. To be clear, this conundrum is due to a basic law of physics: JRiver adds new features to MC faster than the world's fastest typist can write about them.
So I think a little creativity is in order here (i.e. we should do what I think). Some programs now ship with chatty popup videos that describe a few of the basic functions and more or less assure you there's light at the end of the tunnel. I think jriver ought to try this. An Intro video in a lightweight format could ship with MC, and make itself available on startup much the same way "getting started" tutorials do with some programs.
One idea would be to warehouse the videos at jriver and supply links on the "Start" page. In this manner the videos could be updated and more added, and the hard-copy links could be formatted in a way that made the basic info simple to find, and the advanced info readily searchable.
Just who's going to take the time+effort to produce these videos? Well, I nominate everyone on the forum except me. I think many of our expert users have the equipment and "daring do" to assemble a basic set, shoot a tutorial, and edit in sreenshot footage. This could then be uploaded and vetted, and linked to future versions.
So how about it, all you closet Fellini's? Any takers?