INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: System crashes when trying to open Media Jukebox  (Read 1953 times)

jaybird

  • Regular Member
  • Member
  • *
  • Posts: 2
  • Payroll Supervisoroutdoor sports
System crashes when trying to open Media Jukebox
« on: August 20, 2002, 05:59:20 am »
i just recently downloaded the free Media Jukebox program.  The system that I have downloaded in to uses Windows NT.  When I try to open Media Jukebox, the system crashes.  What should I do in order to prevent this from continuing?  I have not been able to utilize the program. Thank you.
Logged
Jay A. Metting

JimH

  • Citizen of the Universe
  • *****
  • Posts: 7604
  • Miller drives a tall-masted tractor on the ocean
RE:System crashes when trying to open Media Jukebox
« Reply #1 on: August 20, 2002, 06:16:39 am »
If you mean that it crashes when you try to install MJ, I don't know.

If you mean that it crashes, after it is installed, when you first try to run it, this could be a video driver problem.

Are you running as the same user you installed as?

What version of NT?
Logged
Jim Hillegass
JRiver Media Center / Media Jukebox

jaybird

  • Regular Member
  • Member
  • *
  • Posts: 2
  • Payroll Supervisoroutdoor sports
RE:System crashes when trying to open Media Jukebox
« Reply #2 on: August 20, 2002, 06:27:05 am »
THE SYSTEM CRASHES AFTER IT WAS INSTALLED. I CLICK ON THE ICON, AND THE SYSTEM CRASHES.  I HAVE TRIED SEVERAL TIMES AND THE RESULTS HAVE BEEN THE SAME.  I AM USING WINDOWS NT VERSION 4.00.  I AM NOT SURE WHAT IS MEANT BY RUNNING IT AS THE SAME USER.
Logged
Jay A. Metting

JimH

  • Citizen of the Universe
  • *****
  • Posts: 7604
  • Miller drives a tall-masted tractor on the ocean
RE:System crashes when trying to open Media Jukebox
« Reply #3 on: August 20, 2002, 06:37:40 am »
Kill the caps lock, please.  It's considered SHOUTING.

NT 4.0 should be OK.

User?  Check the Windows docs.  You need admin privileges.

I assume you tried a reinstall.  The file you have should be about 9 MB.  What version of MJ is it?  Downloaded here?  When?

Even if there is a problem with MJ, a system crash is an OS or hardware problem.
Logged
Jim Hillegass
JRiver Media Center / Media Jukebox

KevinC

  • Guest
RE:System crashes when trying to open Media Jukebox
« Reply #4 on: August 22, 2002, 06:33:44 am »
I am experiencing the same problem on my Windows NT 4.0 machine.  I get the blue screen of death every time I try to launch MJ.  I have a copy of MJ at home and it works fine on XP.  I have local admin right on my NT machine.  The NT machine is a Compaq EVO N600c.  Any suggestions?  I am looking to connect to MJ on my home PC.  Thanks.
Logged

Nikolay

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 1681
  • Former CTO, JRiver, Inc.
RE:System crashes when trying to open Media Jukebox
« Reply #5 on: August 22, 2002, 07:28:03 am »
jaybird & KevinC,

When MJ crashes the system, what does the screen say? Does it mention any specific driver? Are you running any unusual hardware?

NT will crash only when a driver crashes.

Nikolay
Logged

KevinC

  • Guest
RE:System crashes when trying to open Media Jukebox
« Reply #6 on: August 22, 2002, 09:11:36 am »
Nikolay,

This is the message at the top of the blue screen when NT crashes:

*** STOP: 0000000A (0x0397EAF4, 0x0000000C, 0x0000001, 0x80014CD6)
IRQL_NOT_LESS_OR_EQUAL***Address 80014cd6 has base at 80010000-hal.dll

I hope this helps.  As for hardware, I'm not running any out of the ordinary, just the DVD-ROM that came with computer, an HP laserjet printer and a parallel port ZIP drive.

Kevin
Logged

RemyJ

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 1249
RE:System crashes when trying to open Media Jukebox
« Reply #7 on: August 22, 2002, 09:37:21 am »
A 0x0000000a stop in hal.dll is a serious driver or hardware issue. Make sure you have the latest NT4 service pack installed.

As a test you might also try disconnecting the parallel port Zip drive and disabling it's driver.
Logged
Fedora 40 x86_64 Xfce

AlonsoN

  • Guest
RE:System crashes when trying to open Media Jukebox
« Reply #8 on: August 22, 2002, 10:10:28 am »
Folks,

I've got NT and have the same problems (BSOD, hal.dll), and have spend some considerable time solving them with JohnT.

The problem is the generic driver, period, end of story.

MJ 8.0.366 will install and work just fine with a registry patch that disables the generic driver.

For whatever reason versions after that will NOT install or work.

Maybe if we take a peek we can find some comonality besides NT (Processor, BIOS, chipset, CD-RW, blah blah blah.)
Logged

AlonsoN

  • Guest
RE:System crashes when trying to open Media Jukebox
« Reply #9 on: August 22, 2002, 11:06:14 am »
The problem is the generic driver, period, end of story.


Sorry, that was a bit thick.  Better to say that it seems very similar the problems that I've experienced.
Logged

JimH

  • Citizen of the Universe
  • *****
  • Posts: 7604
  • Miller drives a tall-masted tractor on the ocean
RE:System crashes when trying to open Media Jukebox
« Reply #10 on: August 22, 2002, 11:13:36 am »
Alonso,
Hey, moderation!  I'm impressed.

8.0.366 is yet to be.  8.0.336 maybe.

Nikolay and I had a short talk about whether NT 4.0 might have a bug.  Definitely not, was his opinion.

Jim
Logged
Jim Hillegass
JRiver Media Center / Media Jukebox

KevinC

  • Guest
RE:System crashes when trying to open Media Jukebox
« Reply #11 on: August 22, 2002, 12:54:22 pm »
Alonso,

What kind of registry patch are you talking about?

Kevin
Logged

JimH

  • Citizen of the Universe
  • *****
  • Posts: 7604
  • Miller drives a tall-masted tractor on the ocean
RE:System crashes when trying to open Media Jukebox
« Reply #12 on: August 22, 2002, 01:12:25 pm »
I'm not sure, but try changing this registry value from 0 to 1 or vice versa.

HKEY_CURRENT_USER\Software\JRiver\Music Exchange\1.0\Media Jukebox\CD Writer\AvoidGenericDriver
Logged
Jim Hillegass
JRiver Media Center / Media Jukebox

AlonsoN

  • Guest
RE:System crashes when trying to open Media Jukebox
« Reply #13 on: August 22, 2002, 06:05:13 pm »
Alonso,
Hey, moderation! I'm impressed.
8.0.366 is yet to be. 8.0.336 maybe.


As the sainted James Bou-fey would say: "I'm growing older of not up"  Ok, maybe just a little.

Right, .336.  Later versions BSOD on install.  I guess something changed that causes the generic driver to get actived on install.

HKEY_CURRENT_USER\Software\JRiver\Music Exchange\1.0\Media Jukebox\CD Writer\AvoidGenericDriver


That's the one, change the value to 1

A clean install with .336, then change the value and presto! everything works.

There was another guy here recently who also has a Dell with a Celeron 550 what had the same problem.
Logged
Pages: [1]   Go Up
« previous next »