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[billryan_nz]

Superb programme, guys, well done.

A request regarding license restores: for a space that allows us to specify the reason why we're seeking a restore (or a longer period of grace with the .mjr file, e.g. 4-6 weeks)?

Here's why I ask. Over the past 8-10 weeks, I've had a lot of trouble with this computer, the main media unit in the household. Have just completed the fourth clean reinstall during that period (think I have the problem licked now) and, you guessed it, everytime I've reinstalled MediaCentre, I've been beyond the 14 days for which the .mjr file is active. I've therefore used up a high proportion of the annual restores allowed for reasons over which I had little control. God knows what regular 'temporary install' requests look like at your end but at this end it's about fighting with a bleedin' computer that's misbehaving - well, was, anyway. It's OK now, cross fingers...

I can't help thinking that if you knew the reason why, you'd cut me a little slack on the '12 per year' (I presume it's dated from license purchase). Any chance you could include a line in the restore web page that allows us to explain in circumstances such as these? Or, as an alternative, extend the active life of the .mjr file?

Bill

[marko]

Over the past 8-10 weeks

MC comes with a fully functional 30 day trial period. If you'd used those 30 days during your trouble-shooting-a-thon you would have used just 2 restores. Worth bearing in mind if you ever find yourself in the same situation again.

I can't see the system changing any time soon, but so long as everything with your license is in order, more restores will probably be made available once the staff get back in the office.

-marko

[billryan_nz]

Yeah, good thought marko - maybe I should have used the trial period. Didn't think of that. Mind you, everytime I did a reinstall, was living in the false hope that 'This time...'!

Nonetheless, I still ask the JRiver crew to think about it. The '12 restores per year' isn't a bad system in some ways - although personally, I'd prefer a standard key purchased for the duration of that version; i.e. the 'standard' approach in the software world. If the current system is to be retained, all it needs is provision for the user to put a case - need only be a space in on the restore page. The JRiver people can then make a judgement as to whether the story sounds reasonable...

Bill

[JimH]

.. everytime I've reinstalled MediaCentre, I've been beyond the 14 days for which the .mjr file is active. I've therefore used up a high proportion of the annual restores allowed for reasons over which I had little control.

Sounds like you're not out yet.  Let us know if you do run out.  We can fix it.

[billryan_nz]

Thanks JimH, will do - but, as you've realised, I'm not out yet (moreover, this install is holding together - at long bleedin' last...)