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Author Topic: cant buy anymore  (Read 3259 times)

Xstatic

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cant buy anymore
« on: November 24, 2009, 01:14:32 pm »

hi,

I have really enjoyed the performer store with the 256 mp3's, and now after installing the newest build over 0.71, I cant buy songs anymore - everytime it comes up with the same error prompt. I have retyped and checked my billing information several times, and still I get the same result..

and I was so looking forward to getting that new album tonight...hmm, please help.

This is the error I get when hitting "yes" to the purchase:

"An error ocurred while trying to purchase this content. JRiver purchase error. MN error on purchase assets at BackendSOAP.pmline 736"

regards
Jesper
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JimH

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Re: cant buy anymore
« Reply #1 on: November 24, 2009, 01:17:50 pm »

We'll check.

What album are you trying?
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Xstatic

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Re: cant buy anymore
« Reply #2 on: November 24, 2009, 01:46:40 pm »

I have tried several albums - but particulary the new Leona Lewis album. But since the error prompts began, I have tried random songs just to see if the result was any different.

thanks for looking into it.

Jesper.
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JimH

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Re: cant buy anymore
« Reply #3 on: November 24, 2009, 01:51:04 pm »

I suppose you tried rebooting.
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Matt

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Re: cant buy anymore
« Reply #4 on: November 24, 2009, 02:09:38 pm »

There was a server problem.  It should be fixed later today.

If you get charged for failed transactions, please let us know so we can refund you.

Thanks.
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Matt Ashland, JRiver Media Center

JohnT

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Re: cant buy anymore
« Reply #5 on: November 24, 2009, 03:46:18 pm »

Please try purchasing again, it should be working now.

- John
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John Thompson, JRiver Media Center

Xstatic

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Re: cant buy anymore
« Reply #6 on: November 25, 2009, 08:14:16 am »

it IS working now :-)

Thanks a lot!

Jesper.
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JimH

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Re: cant buy anymore
« Reply #7 on: November 25, 2009, 08:41:33 am »

You're welcome.  Thanks for your patience.
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JohnT

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Re: cant buy anymore
« Reply #8 on: November 25, 2009, 09:19:13 am »

Glad to hear it's working.  If you see any extra charges on your credit card bill, please contact Deanna at jriver dot com to get a refund.
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John Thompson, JRiver Media Center
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