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Author Topic: MJ12 won't run  (Read 1638 times)

HERBSKLAR

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MJ12 won't run
« on: April 11, 2009, 07:55:33 am »


I turned on Media Jukebox 12, and got an installation message for an update version. I clicked to allow. It went through some motions, and then got an error, and shut down, telling me to turn the computer off and try again.

When I tried to turn MJ 12 on again, I got this message: "The instruction at "0x010d40a5" referenced memory at "Oxffffffc". The memory could not be read."

I have 36,000 thousand songs, and I have input so much information on all of them into MJ that I can't stand the thought of losing that. I thought I had set up an automatic update, or backup, function, but I have no idea to how to access it.  I don't know if I try to reinstall MJ 13, or if there's something else I can do.

Please help! (And I should say that I am not a very computer literate person- in other words, a dinosaur.)

Thank so much in advance, folks.

Herb
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JimH

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Re: I am desperate for help....
« Reply #1 on: April 11, 2009, 08:50:31 am »

Try reinstalling MJ12.  Download from www.mediajukebox.com.
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HERBSKLAR

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Re: MJ12 won't run
« Reply #2 on: April 11, 2009, 09:13:25 am »

Thanks, Jim. All is good. My heart rate is returning to normal.
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