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Author Topic: I install the update..but it dont work  (Read 2002 times)

hawkmoon

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I install the update..but it dont work
« on: March 20, 2009, 12:49:27 pm »
OK I spent the 20.00 to upgrade , and when I  open it up it says I have 26 days left in the trial.......is there a registration code or what? It takes you to a payement page then says nothing.
??
Thanks!
kim
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Matt

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Re: I install the update..but it dont work
« Reply #1 on: March 20, 2009, 03:12:50 pm »
Thanks for the upgrade.

You can find instructions about licensing here:
http://www.jrmediacenter.com/buy_13.html

You'll need to use the license restore process and enter your new code.
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Matt Ashland, JRiver Media Center

hawkmoon

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Re: I install the update..but it dont work
« Reply #2 on: March 20, 2009, 04:58:08 pm »
Hello


BUt They never gave me any code to enter
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Yaobing

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Re: I install the update..but it dont work
« Reply #3 on: March 20, 2009, 05:36:17 pm »
The registration code should have been sent to your email address.  Check your spam filter, and make sure emails from jriver are not blocked.

If you still do not have it, go to the Restore Page and enter your email address.
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Yaobing Deng, JRiver Media Center

hawkmoon

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Re: I install the update..but it dont work
« Reply #4 on: March 20, 2009, 10:46:15 pm »
Hello
No, it is not in my spam filter and when I go to get my code..they keep sending me the old code over and over again. I use the same email as the initial purchase.  So I tried to do a reinstall with that code and I keep losing restores because of it.   I checked paypal and it went through so the problems not there.
Kim
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hawkmoon

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Re: I install the update..but it dont work
« Reply #5 on: March 20, 2009, 10:53:52 pm »
Ok so, I figured it out. I found this link. Thanks anyways

Paypal purchasers, if you have a problem restoring, please try this page:
https://rover.jriver.com/cgi-bin/paypal_support.cgi

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JimH

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Re: I install the update..but it dont work
« Reply #6 on: March 21, 2009, 07:00:07 am »
Thanks for the report.  I'm glad you've got it working.

Just for the record, the info that finally made a difference was available in the link Matt gave you above.
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