INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: License issue: invalid #21, tried original and "restore", no-go  (Read 1334 times)

Stephen2001

  • Recent member
  • *
  • Posts: 10

Hello,

I bought the license 5/28 and just tried to use it on my Vista host. It's already working fine on my laptop(XPpro,original load).  I tried the original license file as well as two others "restore" downloaded from the site.
Tries executing the file, using the item in help drop down, all to no avail.

13.0.171
invalid license, error code=21

Help?

-Steve
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72380
  • Where did I put my teeth?
Re: License issue: invalid #21, tried original and "restore", no-go
« Reply #1 on: June 01, 2009, 05:48:16 pm »

The link called "Purchase" above is the best place to look for help.

Make sure you're an administrator.  Enter your Registration Code on our Restore Page and it should automatically install the license.  Vista UAC might try to block it.
Logged

Stephen2001

  • Recent member
  • *
  • Posts: 10
Re: License issue: invalid #21, tried original and "restore", no-go
« Reply #2 on: June 01, 2009, 06:22:25 pm »

The link called "Purchase" above is the best place to look for help.

Make sure you're an administrator.  Enter your Registration Code on our Restore Page and it should automatically install the license.  Vista UAC might try to block it.

Yup been there, tried my original license file and then three restore key files, all gave same error, didn't get blocked on any of them (I downloaded then executed these files then got error message).
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72380
  • Where did I put my teeth?
Re: License issue: invalid #21, tried original and "restore", no-go
« Reply #3 on: June 01, 2009, 06:58:07 pm »

Administrator?

UAC?
Logged
Pages: [1]   Go Up