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[Bobo4567]

Hi MC-Team / Community,

recently I changed my XP-based Notebook to an HP DV7 with Vista Home Premium. Installation of MC 13 (latest build) worked quite well and the program started, my library was loaded correctly, MC played back my playlists.

But ... often MC freezes the laptop. This means that the MC window becomes lucent and Vista says something like
"Application is not responding. Kill? Wait?". Music is still playing but I can't control MC in any way.
Meanwhile the other software is like frozen, eg. a download stops at 99% - but there's no high CPU-Usage.
After MC was killed the system / the applications behave as normal.

I tried MC 12 Build 534 with the same results.

Any ideas?

Greetings!

[JimH]

You can try 13.0.171 from the download page here, but it isn't MC.  Try turning logging on in MC Help and read it when the problem occurs.

Killing the application could cause additional problems.

Most likely is a hardware issue somewhere.

[Bobo4567]

Thanks for the very fast reply, Jim!

I de-/reinstalled MC 13 and looked whether the problem is still reproducible. And yes it is. So I turned the Logging on and did the following: Load my default-library, choose  one of my favourite playlists and add it (right click) to the Playing Now. Then I clicked the "next title" button a few times to play one special song. This caused the "Frozen Vista Effect" - Music plays, but no refresh of the GUI.

There's one part of the Log with an Error-Text. Can you read extract of the Log and guess what it might be? Seems that MC wants to activate the CD-ROM.
The Laptop itself is only a few months old, comes directly from HP, no extra-devices like soundcards etc. I placed the systeminformation after the log.

Thanks in advance!
Markus


----


Media Center; Version: 13.0.171; Types: 16383
0124364: 5072: Database: MCDB::Save: Start
0124364: 5072: Database: MCDB::Save: Saving (bCleanDB: 0, bForce: 0)
0124364: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\curplaylist.jmd
0124411: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\mediafiles.jmd
0124411: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\field (last played).jmd
0124411: 5072: Database: CDataHolder::Save: Field: Last Played; Elapsed ms: 5,069
0124411: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\field (number plays).jmd
0124427: 5072: Database: CDataHolder::Save: Field: Number Plays; Elapsed ms: 4,239
0124427: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\field (bookmark).jmd
0124427: 5072: Database: CDataHolder::Save: Field: Bookmark; Elapsed ms: 5,437
0124427: 5072: Database: CMediaFileIOSave::Load: Saving: C:\Users\Markus\AppData\Roaming\J River\Media Center 13\Thumbnails\{29A71BA9-7945-4834-9080-9FF16F9747E6}\Normal (v3)\field (thumbnail offset small).jmd
0124427: 5072: Database: CDataHolder::Save: Field: Thumbnail Offset Small; Elapsed ms: 4,817
0124427: 5072: Database: CMediaFileIOSave::Load: Saving: C:\Users\Markus\AppData\Roaming\J River\Media Center 13\Thumbnails\{29A71BA9-7945-4834-9080-9FF16F9747E6}\Normal (v3)\field (thumbnail offset medium).jmd
0124442: 5072: Database: CDataHolder::Save: Field: Thumbnail Offset Medium; Elapsed ms: 4,513
0124442: 5072: Database: CMediaFileIOSave::Load: Saving: C:\Users\Markus\AppData\Roaming\J River\Media Center 13\Thumbnails\{29A71BA9-7945-4834-9080-9FF16F9747E6}\Normal (v3)\field (thumbnail offset large).jmd
0124442: 5072: Database: CDataHolder::Save: Field: Thumbnail Offset Large; Elapsed ms: 5,208
0124442: 5072: Database: CMediaFileIOSave::Load: Saving: C:\Users\Markus\AppData\Roaming\J River\Media Center 13\Thumbnails\{29A71BA9-7945-4834-9080-9FF16F9747E6}\Normal (v3)\field (thumbnail info (local)).jmd
0124598: 5072: Database: CDataHolder::Save: Field: Thumbnail Info (Local); Elapsed ms: 150,683
0124598: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\field (skip count).jmd
0124598: 5072: Database: CDataHolder::Save: Field: Skip Count; Elapsed ms: 4,496
0124598: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\field (last skipped).jmd
0124614: 5072: Database: CDataHolder::Save: Field: Last Skipped; Elapsed ms: 7,685
0124614: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\playlistx.jmd
0124614: 5072: Database: CMediaFileIOSave::Load: Saving: M:\# Datenbank\Media Center\browser.jmd
0124629: 5072: Database: MCDB::Save: Finish (265 ms)
0161726: 5072: Playback: CPlayerZone::Next: Start
....
0161898: 4188: Reader: CLocalReader::Close: Closing: M:\A-B-C\Céline Dion - A New Day Has Come -\05 - Celine Dion - A New Day Has Come (Radio Remix).wav.mp3
0161898: 4188: Database: JRAnalyzerFile::GetImage: Start
0161898: 4188: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0161914: 5072: Podcast: CPodcastScheduler::Update: Start
0161914: 5072: Podcast: CPodcastScheduler::Update: Processing completed work threads
0161914: 5072: Podcast: CPodcastScheduler::Update: Purging files
0161914: 5072: Podcast: CPodcastScheduler::Update: Scheduling downloads
0161914: 5072: Podcast: CPodcastScheduler::ScheduleDownload: Start
0161914: 5072: Podcast: CPodcastScheduler::ScheduleDownload: No work found
0161914: 5072: Podcast: CPodcastScheduler::ScheduleDownload: Finish (0 ms)
0161914: 5072: Podcast: CPodcastScheduler::Update: Finish (0 ms)
0167296: 5072: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0168341: 5072: General: CMCResourceHelper::GetIsModalPopupShowing: Menu showing
0168341: 5072: Reader: CLocalReader::OpenInternal: Opening: P:\Programme\J River\Media Center 13\Data\Default Art\Options.png
0168341: 5072: Reader: CLocalReader::Close: Closing: P:\Programme\J River\Media Center 13\Data\Default Art\Options.png
0168341: 5072: Reader: CLocalReader::OpenInternal: Opening: P:\Programme\J River\Media Center 13\MegaSkins\Noire\Maximize.png
0168341: 5072: Reader: CLocalReader::Close: Closing: P:\Programme\J River\Media Center 13\MegaSkins\Noire\Maximize.png
0168341: 5072: General: JROptionsPageInfo::GetDialog: Start
0168357: 5072: General: JROptionsPageInfo::GetDialog: Options page: Wiedergabe
0168357: 5072: General: JROptionsPageInfo::GetDialog: Creating options page object
0168357: 5072: General: JROptionsPageInfo::GetDialog: Creating window
0168357: 5072: Reader: CLocalReader::OpenInternal: Opening: P:\Programme\J River\Media Center 13\Data\Default Art\OptionsTree.png
0168357: 5072: Reader: CLocalReader::Close: Closing: P:\Programme\J River\Media Center 13\Data\Default Art\OptionsTree.png
0168357: 5072: General: JROptionsPageInfo::GetDialog: Updating window
0168357: 5072: General: JROptionsPageInfo::GetDialog: Subclassing window
0168357: 5072: General: JROptionsPageInfo::GetDialog: Finish (16 ms)
0168403: 5072: Reader: CLocalReader::OpenInternal: Opening: P:\Programme\J River\Media Center 13\MegaSkins\Noire\OptionsList_Selection.png
0168403: 5072: Reader: CLocalReader::Close: Closing: P:\Programme\J River\Media Center 13\MegaSkins\Noire\OptionsList_Selection.png
0171648: 5072: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0174331: 5072: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0177249: 5072: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0177249: 5072: General: JROptionsPageInfo::OnClose: Start
0177249: 5072: General: JROptionsPageInfo::OnClose: Command: 1
0177249: 5072: General: JROptionsPageInfo::OnClose: Ending modal loop
0177249: 5072: General: JROptionsPageInfo::OnClose: Finish (0 ms)
0177295: 5072: CD: CCDInfo::MMCDriveReady: Start
0303797: 5072: CD: CCDInfo::MMCDriveReady: dwError=0x15, nRetries=3
0303812: 5072: CD: CCDInfo::MMCDriveReady: dwError=0x15, nRetries=2
0303812: 5072: CD: CCDInfo::MMCDriveReady: DeviceIoControl returns err=0x15
0303812: 5072: CD: CCDInfo::MMCDriveReady: Finish (126517 ms)
0303812: 5072: General: CPanesWnd::UpdatePanes: Start
0303828: 5072: Database: CMediaFileIOLoad::Load: Loading: M:\# Datenbank\Media Center\Cache\File List Sort\Cache (12).dat
0303828: 5072: Database: CMJSearchHelper::GetResults: Search: ~sort=[Album Artist (auto)],[Album],[Disc #],[Track #],[Name] [BabsCDs]=[Kurs]; Elapsed ms: 7,149
0303828: 5072: General: CPanesWnd::UpdatePanes: Finish (16 ms)
0303828: 5072: General: CMJFileListCtrl::StartFileInsertion: Start
...


Systeminformationen:

Media Center 13.0.171 P:\Programme\J River\Media Center 13\

Microsoft Windows Vista 6.0 Service Pack 1 (Build 6001)
Intel Pentium III 1988 MHz MMX / Memory: Total - 2097 MB, Free - 1027 MB

Internet Explorer: 7.0.6001.18000 / ComCtl32.dll: 5.82.6001 / Shlwapi.dll: 6.0.6001 / Shell32.dll: 6.0.6001 / wnaspi32.dll: N/A
Ripping / Drive E: Mode:Normal Type:Auto Speed:Max
Digital playback: Yes / Get cover art: Yes / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: Yes / Play sound after ripping: No

Burning / Drive E: Optiarc BD ROM BC-5500S Addr: 2:0:0 Speed:16 MaxSpeed:16 BurnProof:Yes
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: Yes
Use playback settings: No /

Portable Device Info
Removed devices:

[Bobo4567]

And one additional informationen, JimH. Closing of MC also caused the effect. But for me the LOG shows nothing significant. Maybe for you.

But the LOG is to big for a post. Should I send it by mail? And if so, to which adress?

[JimH]

The system is locked up because some piece of hardware isn't working.  MC doesn't need to "activate" anything.  Something is hung.  If you have any devices plugged in, unplug them.

[Matt]

Does it hang if you don't play anything?  This sounds a little like a Vista soundcard driver bug someone had recently.

[Bobo4567]

Hallo Matt,

clicking around in MC without playing music does not cause the effect.

But some things need about 1 - 2 minutes (or so):
- Accessing the (local) harddrives in the tree
- Closing MC
- The following start of MC

Strange ...

[MrHaugen]

It sounds very much like a driver problem. Go to the website of the laptop brand you have, and download the newest updates for all major stuff. Like chipset, audio and video. Drivers that comes along with a preinstalled system is hardly up to date. If the company don't have all the drivers, go to computer management, device management, and try to search for driver of each individual component.

This is one of the reasons why I never touch a new computer until I have reinstalled and updated it from the scratch.

[JimH]

Someone fixed a problem a few weeks ago by updating a Realtek driver.  Try a search here and at google.

[Bobo4567]

OK - I'll keep an eye on the drivers and maybe reinstall vista from the scratch.
But this hast to wait a frew days because tomorow we start moving the house from my mommy.

Thanks a lot for all your help!