Topic: Can't seem to upgrade (Read 4947 times)

dynamic · « **on:** June 13, 2009, 01:21:24 pm »

i can't seem to upgrade even though i followed the directions, please help.

dynamic · « **Reply #1 on:** June 13, 2009, 01:25:50 pm »

more details, i click on the help menu and select buy media center. i already have version 13 licensed and installed on my machine.
should i be redirected to the web after clicking buy media center?

JimH · « **Reply #2 on:** June 13, 2009, 02:03:44 pm »

Did you install MC14? What happens? Some details would help.

dynamic · « **Reply #3 on:** June 13, 2009, 05:06:02 pm »

hi jim,

yes, as stated i followed the direction you posted.
i installed mc14 went to the help menu and click on buy mc.

JimH · « **Reply #4 on:** June 13, 2009, 05:14:14 pm »

That should work. Something is preventing the browser window from opening. A pop-up blocker?

Try opening an IE window first.

dynamic · « **Reply #5 on:** June 13, 2009, 07:02:50 pm »

I've turned off IE's popup blocker, I've made it my default browser, but still no luck. I then tried the same thing with firefox, with no success.
Even when I select to restore license from internet it does not open IE. It does on the other hand open the support forum from the help menu.

Media Center 14.0.11 C:\Program Files (x86)\J River\Media Center 14\

Microsoft Windows Vista 6.0 Service Pack 1 (Build 6001)
Intel Core 2 2398 MHz MMX / Memory: Total - 4194 MB, Free - 2852 MB

Internet Explorer: 7.0.6001.18000 / ComCtl32.dll: 5.82.6001 / Shlwapi.dll: 6.0.6001 / Shell32.dll: 6.0.6001 / wnaspi32.dll: N/A
Ripping / Drive E: Mode:Normal Type:Auto Speed:Max
Digital playback: Yes / Get cover art: Yes / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: Yes / Play sound after ripping: No

Burning / Drive E: TSSTcorp CD/DVDW SH-S183L Addr: 1:1:0 Speed:48 MaxSpeed:48 BurnProof:Yes
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: Yes
Use playback settings: No /

Portable Device Info
Removed devices:

Interface Plugins:
last.fm (Active)
Library Server (Active)
TiVo Server (Active)
UPnP Server (Active)

JimH · « **Reply #6 on:** June 13, 2009, 07:20:30 pm »

It's Vista, so there could be some UAC mysteries.

I don't know what the problem is, but let me think about it.

Thanks for trying. I'm sorry it isn't working.

dynamic · « **Reply #7 on:** June 13, 2009, 07:23:00 pm »

thank you.

fyi UAC was and still is disabled.

JimH · « **Reply #8 on:** June 13, 2009, 07:32:00 pm »

Windows can say anything. It isn't always true.

Frobozz · « **Reply #9 on:** June 14, 2009, 12:50:44 am »

Quote from: dynamic on June 13, 2009, 07:02:50 pm

I've turned off IE's popup blocker, I've made it my default browser, but still no luck. I then tried the same thing with firefox, with no success.
Even when I select to restore license from internet it does not open IE. It does on the other hand open the support forum from the help menu.

Do you have any kind of parental control software or web filtering software running? Parental control software can cause strange side-effects in software that tries to launch web content.

Anti-virus and similar security software can also cause strange side-effects.

JimH · « **Reply #10 on:** June 14, 2009, 07:47:08 am »

There a few of those problems listed in the Weird Problems thread.

dynamic · « **Reply #11 on:** June 14, 2009, 09:38:14 am »

Quote from: Frobozz on June 14, 2009, 12:50:44 am

Do you have any kind of parental control software or web filtering software running? Parental control software can cause strange side-effects in software that tries to launch web content.

Anti-virus and similar security software can also cause strange side-effects.

Thank you, Frobozz for the suggestion, but I disabled ESET NOD32 and the buy button did not open IE.

JimH · « **Reply #12 on:** June 14, 2009, 09:46:04 am »

Can you get to this page?

https://rover.jriver.com/cgi-bin/restore.cgi

dynamic · « **Reply #13 on:** June 14, 2009, 01:34:53 pm »

yes, when i clicked on your link, the license restore page opened.

JimH · « **Reply #14 on:** June 14, 2009, 01:37:19 pm »

Can you try it on another PC?

dynamic · « **Reply #15 on:** June 14, 2009, 01:48:22 pm »

I'll have to wait until tomorrow to try from another pc.
does the upgrade promotion expire today?

JimH · « **Reply #16 on:** June 14, 2009, 02:42:45 pm »

Not for a few days more.

Frobozz · « **Reply #17 on:** June 14, 2009, 03:19:38 pm »

Another option to try would be to launch MC14 with administrator privileges.

Right-click on the shortcut that launches MC14. Select "Run as administrator". Then try doing the purchase upgrade while MC14 has administrator privileges.

JimH · « **Reply #18 on:** June 14, 2009, 03:27:55 pm »

Windows should say so if it needs administrative privileges. Still, it's worth a try.

JimH · « **Reply #19 on:** June 15, 2009, 01:43:33 pm »

dynamic, by private message said this:

Quote

the upgrade worked from another machine running vista 32. i am running 64 bit on my home machine, maybe that had something to do with the issue. both machines run the same configuration in terms of services running and virus scan. i'm also using IE 8 on the second machine vs. IE7 on my home machine.

JimH · « **Reply #20 on:** June 15, 2009, 01:45:05 pm »

No problems with Vista 64 bit. It's very commonly used.

Mr ChriZ · « **Reply #21 on:** June 15, 2009, 01:54:28 pm »

Agreed I upgraded on 64bit with no issues

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