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[danrien]

This tuner works great in normal view.  It also initializes and starts fine in Theater View. However, it crashes once you try to go back a menu or view the tv guide while playing TV.  This has been reproducible for awhile, however, I thought it might be due to the immature nature of Windows 7, so I didn't want to let you guys know until I had the RTM version of Windows 7 AND a stable Windows 7 driver for this TV Tuner.  These are now available, and the crash still occurs.  Detailed steps to reproduce crash:

1.  Use a WinTV-HVR-2250
2.  Start up Theater View
3.  Go to TV Guide
4.  Start a channel
5.  Go 'back'
6.  Crash should occur.

[JimH]

This is probably a video driver issue or similar.  I had a crash like this that was solved by updating Microsoft's DirectX.

The Windows 7 release may solve it.  If not, try updating the video driver.

You could try adjusting Theater View settings for video downward.  Frames per second and video quality.

[danrien]

I am running the latest version of DirectX, since I am running Windows 7 RTM (the final build that is released to manufacturers).  Also, I have the latest Radeon drivers installed.

I am using a Radeon HD4830, I would be pretty shocked if this card had any performance issues with MediaCenter.

[JimH]

I am running the latest version of DirectX, since I am running Windows 7 RTM (the final build that is released to manufacturers).  Also, I have the latest Radeon drivers installed.

I am using a Radeon HD4830, I would be pretty shocked if this card had any performance issues with MediaCenter.

Everybody has bugs.  ATI is no exception.

The DirectX update I was talking about above was on a new Sony VAIO notebook with Vista.  Same situation as you have.  Mint condition Windows.

[danrien]

Everybody has bugs.  ATI is no exception.

Neither is J River . And quite frankly, this bug does not effect Windows Media Center, so I will use that until the bug(s) are sorted out, whoever is responsible.

[JimH]

Like all software, JRiver's products sometimes have bugs.  We fix whatever we can find.  In this case, you're using a version of Windows that has not been released.

If this were a JRiver bug, it should be reproduceable by others.  Yours is the only report I know of.

I can't reproduce it.

Did you try the Theater View settings I mentioned?

[danrien]

Like all software, JRiver's products sometimes have bugs.  We fix whatever we can find.  In this case, you're using a version of Windows that has not been released.

If this were a JRiver bug, it should be reproduceable by others.  Yours is the only report I know of.

I can't reproduce it.

Did you try the Theater View settings I mentioned?

Yes I did try to the Theater View settings mentioned.  They had no effect.  

[Matt]

I use a 2250 with Windows 7 and Theater View and have never had a problem like this.

Simply showing Theater View in any way while playing TV causes a crash?

[Matt]

I removed the discussion about where to get Windows 7.  Let's focus on trying to solve the television issue.

Providing a crash log might be a good next step.  There are instructions here: http://wiki.jrmediacenter.com/index.php/Stability

[danrien]

Matt, I have found the cause of the crash - it occurs when MC attempts to pause playback.  The 'workaround' for this was disabling "pause playback" when entering theater view.  I'm currently watching TV from my Lay-Z-Boy, so I won't be getting the error code right now, but when playback is paused it gives a specific error code.  I'll get that on here later if you want it.

[JimH]

As Matt said, a crash log might help.

[danrien]

As Matt said, a crash log might help.

As I said, I'll get the error to you when I have time.

[danrien]

Here's the log file.  The error that I see onscreen when this occurs is the one at line 5279105: "DoBufferProcessingLoop: Error 80004005 from FillBuffer!!!"

EDIT: I should add that this is when the program crashes.