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Author Topic: Owner of MC13 - don't want MC14  (Read 1847 times)

pierre.goyette

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Owner of MC13 - don't want MC14
« on: September 19, 2009, 07:07:32 am »
I am an owner of MC13 and recently one day, a pop up said that there was a new update, so I downloaded it and installed it. Now, when I start Media Center, yes, it's 14 but it's asking me to purchase or continue trial.

This isn't the right way to deal with existing customers. I should not be falsely led that there is an 'update' (which I assumed to be free) and then told later that I have to purchase it. MC13 should not automatically download and install a PAYABLE upgrade !

Now, what do I do? Am I forced to purchase the upgrade?

Sincerely,

Pierre  >:(
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JimH

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Owner of MC13
« Reply #1 on: September 19, 2009, 07:13:52 am »
Just uninstall MC14.  Reinstall MC13 if you need to.  You can find it on our wiki under "Old Versions".

The message on the update said that it was a paid upgrade, by the way.
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pierre.goyette

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Re: Owner of MC13 - don't want MC14
« Reply #2 on: September 19, 2009, 08:07:34 am »
Jim,

Well, if it did say it is a paid upgrade, it wasn't clearly visible. But maybe my eyes weren't open. I will buy the upgrade as I always do...

Pierre
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JimH

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Re: Owner of MC13 - don't want MC14
« Reply #3 on: September 19, 2009, 08:32:24 am »
Thanks for your understanding.  I'm sorry you were surprised.
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johnnyboy

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Re: Owner of MC13 - don't want MC14
« Reply #4 on: September 21, 2009, 06:10:37 pm »
How do I stop that upgrade message appearing every time I start MC?
I want to be informed about upgrades to the version I have currently (13), not notified about new versions which I have to pay for.
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JimH

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Re: Owner of MC13 - don't want MC14
« Reply #5 on: September 21, 2009, 06:19:32 pm »
There will be no more upgrades of MC13.

You can stop the check for updates in options.  It's under Startup.
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johnnyboy

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Re: Owner of MC13 - don't want MC14
« Reply #6 on: September 22, 2009, 03:27:55 am »
thanks :)
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