More > Media Center 14 (Development Ended)
Paypal was failing [service is restored now]
invictus0990:
Hey, I just purchased MC14 through PayPal and after sending the money and being transferred back to the Media Center website I got the message "We could not authenticate your transaction." I checked my email and the money went through with PayPal. I went to the PayPal support page and entered my Transaction ID and email address, but it still keeps saying that it could not authenticate my transaction, even though they took my money! Someone please help.
juppes10:
--- Quote from: invictus0990 on October 14, 2009, 01:23:51 am ---Hey, I just purchased MC14 through PayPal and after sending the money and being transferred back to the Media Center website I got the message "We could not authenticate your transaction." I checked my email and the money went through with PayPal. I went to the PayPal support page and entered my Transaction ID and email address, but it still keeps saying that it could not authenticate my transaction, even though they took my money! Someone please help.
--- End quote ---
Same here, using paypal from germany. what's wrong?
juppes
JimH:
On our Restore Page, you'll find this:
If you made your purchase through PayPal, and the purchase wasn't completed immediately, you can complete it on the PayPal Support Page.
It sounds like that's what you've tried. If it fails, it probably means there is a problem on the Paypal end. Please try it every few hours today. We will investigate. It's 6:55 AM here, so expect an answer in about 3 hours. More below.
I'm sorry for the problem.
samarah88:
Still not working...
I just purchased the v14 upgrade via Paypal and it says there's a problem with authentication, but the payment was made and I have a transaction number.
JimH:
We've identified where it fails, and it's on the Paypal side. We're trying to get Paypal to look at it.
Please wait to retry. I'll post here when it's working again.
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