More > Media Center 14 (Development Ended)

Paypal was failing [service is restored now]

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Matt:
Paypal has acknowledged that they're having connection problems. 

We'll let you know more when we know more.

AoXoMoXoA:
Paypal shows the transaction as completed, but your PayPal Support page cannot authenticate.

While I understand there are difficulties on the PayPal end, I am reluctant to pay by another method since PayPal is showing a completed payment and I do not wish to pay twice.

JimH:

--- Quote from: AoXoMoXoA on October 14, 2009, 05:37:20 pm ---Paypal shows the transaction as completed, but your PayPal Support page cannot authenticate.

While I understand there are difficulties on the PayPal end, I am reluctant to pay by another method since PayPal is showing a completed payment and I do not wish to pay twice.

--- End quote ---
You've paid.  Thanks.  Don't do anything else.

This is a problem affecting other Paypal sellers.  It isn't just JRiver.

samarah88:
So this means, even though we've paid, we're without a license until this issue is resolved...whenever it's resolved? I have to admit I'm somewhat disappointed.

JimH:
I'm sorry.  This is a Paypal problem, and out of our control.  It's also a problem we've never seen before.

If it isn't solved this morning, we'll send everyone a substitute license.

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