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Author Topic: d_pert: License issue  (Read 1389 times)

d_pert

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d_pert: License issue
« on: October 12, 2009, 10:35:40 pm »
As with .79, .81 ended installation with a licensing dialog despite it being fully licensed and registered already.

Quote of my reply to .79...

Quote
Bug: After Express Installation, I get the dialog to Purchase, Restore or Cancel (even though the previous version (.71) as properly licensed and registered. I press Cancel, the app loads normally, and I check Help: Registration Info... - it reports a proper registration. The Buy / Restore / Cancel dialog never appears again - this seems to be a one time thing after installing this update for me.
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Derek Pert
(Windows 11 Pro x64 / 32GB RAM)

Matt

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Re: d_pert: License issue
« Reply #1 on: October 14, 2009, 01:19:27 pm »
I have a guess on what this might be, but need your help.

Could you open regedit.exe and look here:
HKCU\Software\Classes\VirtualStore\

Is there a J River or Software\J River key?  If so, will you export it and send it to matt at jriver dot com.

My guess is that there's some UAC registry redirection confusion going on.

Thanks.
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Matt Ashland, JRiver Media Center

d_pert

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Re: d_pert: License issue
« Reply #2 on: October 15, 2009, 10:26:37 am »
Quote
HKCU\Software\Classes\VirtualStore\

There are no keys at that exact 'folder'. However, there are a number of subfolders.

I did a screen cap that shows the only data in any of them, other than the "(Default) REG_SZ (value not set)" which is in every one ;)

I will attach the screen cap from my private e-mail in a few seconds.

Thanks,

DP
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Derek Pert
(Windows 11 Pro x64 / 32GB RAM)

Matt

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Re: d_pert: License issue
« Reply #3 on: October 15, 2009, 10:41:03 am »
Thanks for the info.

The issue is that when you restore from a local .mjr file running non-elevated, the license gets placed in the virtual registry location.  We need to revise the license system to ask for UAC elevation in this case.

To solve your problem, erase the J River folder in the virtual store and restore your license from the internet (instead of local mjr file).

Sorry for the hassle.
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Matt Ashland, JRiver Media Center

Matt

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Re: d_pert: License issue
« Reply #4 on: October 15, 2009, 11:14:09 am »
A coming build will automatically remove UAC-redirected JRiver HKLM keys.  They shouldn't be used, and if they are, it only causes problems like this.
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Matt Ashland, JRiver Media Center

d_pert

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Re: d_pert: License issue
« Reply #5 on: October 15, 2009, 12:17:09 pm »
Okay ... so basically I'm best to do nothing then, right?

The problem is not really affecting me at all ... the dialog just comes up once at the end of installation, beginning with v.79. I've just been hitting Cancel and all's well.

Is there any advantage in taking the actions you presecribed in your previous message in view of the new build coming?

Thanks.
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Derek Pert
(Windows 11 Pro x64 / 32GB RAM)
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