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Author Topic: Can not play wma files downloaded in WMP  (Read 1504 times)

gottwavo

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Can not play wma files downloaded in WMP
« on: October 31, 2009, 03:36:00 pm »
When I open Media Center (14) I get this



When I wanr to play a wma file download from Performer Store I am getting this



Can You help?

Note:

- Have re-installed WMP 11 several times
- re-installed the audio drivers
- The problem does not seem to be related to Performer only. It also happens with files downloaded from Rhapsody. I have a thread on their website too, but so far they could not help.
- Some songs work. Some don't. I have downloaded the same track from Performer and Rhapsody and have the same problem with the downloaded file.

I trust you have a solution sooner than Rhapsody, since you are better ...

If you need more information, let me know.
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JimH

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Re: Can not play wma files downloaded in WMP
« Reply #1 on: October 31, 2009, 04:42:20 pm »
If you have a subscription account, we can check it Monday, but I believe that playing downloaded WMA files is limited to 3 machines.  Is this a new machine?  Have you tried the old one?
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gottwavo

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Re: Can not play wma files downloaded in WMP
« Reply #2 on: November 04, 2009, 04:10:47 pm »
This is not a new machine. I shoul dbe able to play the downloaded files on the PC thta I used for downloading. At least it worked like this before this problem showed up. It is Wednesday today ...
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JimH

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Re: Can not play wma files downloaded in WMP
« Reply #3 on: November 04, 2009, 04:13:39 pm »
I'm sorry.  I thought we had checked this.  Please e-mail me with your account name and details.  jimh at jriver.

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JimH

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Re: Can not play wma files downloaded in WMP
« Reply #4 on: November 04, 2009, 04:31:00 pm »
Is this a problem with one file or with all files?
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gottwavo

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Re: Can not play wma files downloaded in WMP
« Reply #5 on: November 04, 2009, 04:54:49 pm »
Jim,

you should have mail ... I have solved the problem ...

The problem occured with almost all files. Both from Rhapsody and Performer.
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