Topic: cannot login into performer store with mobile broadband USB key - PROBLEM SOLVED (Read 5053 times)

stil_learning · « **on:** December 09, 2009, 06:56:34 pm »

tells me to try again later
restart doesn't help
reinstall doesn't hep either
password reset more of the same

please don't tell me your server is down

thanks for your help.

Matt · « **Reply #1 on:** December 09, 2009, 07:06:30 pm »

Please try again. It's working for me.

If it still doesn't work, what's the exact error that it reports?

Thanks.

JimH · « **Reply #2 on:** December 09, 2009, 07:07:45 pm »

I'm using the store now, so it is working.

Can you try again?

If it isn't working, please e-mail me. I'm jimh at jriver. It will be about 15 hours before we can reply.

stil_learning · « **Reply #3 on:** December 09, 2009, 07:13:39 pm »

Error logging into music service.
Please try later.

that's the error.

stil_learning · « **Reply #4 on:** December 10, 2009, 06:10:14 am »

still nothing....a whole day not able to login...

JohnT · « **Reply #5 on:** December 10, 2009, 10:15:43 am »

From the JRiver server end it looks like everything is working fine and when I use your login from my machine it works ok. Either the Medianet music server was down when you tried early this morning or there's a firewall or other problem on your end. Please try again and if it still doesn't work send me a log file. Let me know if you need instructions on sending a log file.

Sorry for the hassles...
John

stil_learning · « **Reply #6 on:** December 10, 2009, 12:46:06 pm »

Hi John,

I was about to send you the log files but I see that your profile shows 'hidden' on the email address line.
Can you please give me your email address. i'd like to be able to use my performer store by this evening.
PS: no firewall is on.

Thanks!

stil_learning · « **Reply #7 on:** December 10, 2009, 12:57:04 pm »

logs have been sent to [email address removed by JimH]

JohnT · « **Reply #8 on:** December 10, 2009, 01:14:49 pm »

Try pasting the following URL into an Internet Explorer browser address line:

https://prod-services-fulfillment-jrvr.musicnet.com/?WSDL

What do you see? You should see a bunch of XML formatted text.

stil_learning · « **Reply #9 on:** December 10, 2009, 02:25:02 pm »

in google chrome nothing , in firefox I saw what you described

stil_learning · « **Reply #10 on:** December 10, 2009, 02:26:37 pm »

yep, in IE I see it as well, all the XML

JohnT · « **Reply #11 on:** December 10, 2009, 02:41:02 pm »

Has something changed on your system since a time when it was working ok? Same computer and same network?

stil_learning · « **Reply #12 on:** December 10, 2009, 02:55:13 pm »

yes same computer and network,
there has been a java update to 6 upd 17, for the rest all is the same

the problem is the same when using performer store as a seperate app...

I sometimes get this shaky reaction of user interface when login fails as well

stil_learning · « **Reply #13 on:** December 10, 2009, 02:57:58 pm »

I hope that all this gets fixed soon because i'm paying 15 dollar a month and I have been without the store for 2 days,
I can't even access my ow account while my credit card is still being charged
I don't like this at all.

JimH · « **Reply #14 on:** December 10, 2009, 03:03:33 pm »

Quote from: stil_learning on December 10, 2009, 02:57:58 pm

I hope that all this gets fixed soon because i'm paying 15 dollar a month and I have been without the store for 2 days,
I can't even access my ow account while my credit card is still being charged
I don't like this at all.

It appears that the problem may be on your PC, and not with the service.

Can you try logging in from another PC? Or better, from another network?

stil_learning · « **Reply #15 on:** December 10, 2009, 06:14:55 pm »

I did what you asked, I installed the free media performer center on a different pc and different wireless modem and the issue is still the same, still the same error message...

JimH · « **Reply #16 on:** December 10, 2009, 06:16:30 pm »

Quote from: stil_learning on December 10, 2009, 06:14:55 pm

I did what you asked, I installed the free media performer center on a different pc and different wireless modem and the issue is still the same, still the same error message...

Same network?

stil_learning · « **Reply #17 on:** December 10, 2009, 06:25:43 pm »

no, sorry, it's still 3mobile, but I can't get hold of a different network soon

JimH · « **Reply #18 on:** December 10, 2009, 06:35:21 pm »

Don't worry about charges. We will adjust.

stil_learning · « **Reply #19 on:** December 10, 2009, 07:09:23 pm »

login succesfull

I reverted to my default different profile on my 3mobile, after that I still got the error.
I restarted media center and didn't wait for my screen to populate with the albums and selected login straight away
this time I got through

I don't know what caused all this, and I hope it does not return.

Thanks Jim and John for the support.

JohnT · « **Reply #20 on:** December 11, 2009, 07:37:31 am »

Glad to hear it's working again. I put together a testing application so if this happens again, let us know and I'll send you the test app to gather more information about the problem.

- John

stil_learning · « **Reply #21 on:** February 07, 2010, 01:13:41 pm »

Hi guys,

I'm back with the same problem, performed the same troubleshooting steps as before (including update to .0140).
I cannot login.
All help appreciated!

k.

stil_learning · « **Reply #22 on:** February 07, 2010, 04:25:10 pm »

still nothing, haven't received that program to track down the error either

EDIT: service is running again

stil_learning · « **Reply #23 on:** February 09, 2010, 02:19:28 pm »

service down again

JimH · « **Reply #24 on:** February 09, 2010, 03:37:56 pm »

The service is working. Wrong login or password?

stil_learning · « **Reply #25 on:** February 09, 2010, 04:15:18 pm »

that's why I changed my password to something of the order of ****; to avoid this scenario

EDIT: new password was sent out, I both used copy and paste and also the manual fill out several times, doesn't work

JimH · « **Reply #26 on:** February 09, 2010, 05:09:42 pm »

Wrong login name?

stil_learning · « **Reply #27 on:** February 10, 2010, 07:40:44 am »

no Jim, no wrong login name

my MC has the login name stored in username field as usual, and this has never changed it is correct

if you read the whole thread you will see that all these troubleshooting steps have been performed.

can you please help me with this problem.

stil_learning · « **Reply #28 on:** February 10, 2010, 12:20:09 pm »

the problem has now been solved

I don't know exactly what the cause is but just like last time I changed my mobile broadband back to default and I was able to log in again.

Maybe that could be a tip for other users who have access through a usb modem , should anyone ever encounter this problem: check if you have changed the profile.
Don't know for sure but it might....

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Author Topic: cannot login into performer store with mobile broadband USB key - PROBLEM SOLVED (Read 5053 times)