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Author Topic: Billed twice -- some assistance please  (Read 1379 times)

Arindelle

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Billed twice -- some assistance please
« on: March 10, 2011, 11:24:49 am »

Hi having just received my credit card statement, I have been billed twice and in looking at the "purchase" FAQ it says :

Quote from: JRiver
Q: I was charged multiple times.
A: Please e-mail music at jriver with copies of the receipts if you have this problem. Backing through the purchase page is the normal cause.

"e-mail music at jriver" is not a precise e-mail address -- could someone give me the complete address please, so I can clear this up.
couldn't find it anywhere, maybe I missed the obvious??

Thanks in advance
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JimH

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Re: Billed twice -- some assistance please
« Reply #1 on: March 10, 2011, 11:36:40 am »

We don't publish e-mail addresses since they get picked up for spam purposes.  But just add a dot com to the jriver.

A duplicate purchase happens if you back through the purchase page with your browser.
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