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Author Topic: Character problem name/registration information  (Read 1792 times)

thenoob1

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Character problem name/registration information
« on: February 21, 2011, 01:24:50 pm »
I'm impressed by MC16 and I bought it today. I made a mistake and entered my name with the german letter "ö". It appears as ö in the registration information and I would like to use oe instead of ö. Could you please change the name for me as I can't do this myself (at least not on the restore page).

Thanks!
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thenoob1

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Re: Character problem name/registration information
« Reply #1 on: February 21, 2011, 11:58:31 pm »
Please help me. It's a bit annoying that wired symbols are displayed instead of ö or oe.
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The difference between genius and stupidity is that genius has its limits
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Matt

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Re: Character problem name/registration information
« Reply #2 on: February 22, 2011, 08:37:43 am »
Your license contains ö, so I think it's a display bug.

Let us test with your license on our side and see what is happening.  Don't be alarmed if you get a few license emails as we test.  We'll reset your restore count when we're done.

Thanks for the upgrade.
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Matt Ashland, JRiver Media Center

thenoob1

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Re: Character problem name/registration information
« Reply #3 on: February 22, 2011, 08:46:10 am »
Thanks for your response but I can't read it xD. I just see an empty post:

Could you please repost your answer.
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The difference between genius and stupidity is that genius has its limits
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Matt

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Re: Character problem name/registration information
« Reply #4 on: February 22, 2011, 08:55:03 am »
--- Repost ---

Your license contains [umlaut character removed], so I think it's a display bug.

Let us test with your license on our side and see what is happening.  Don't be alarmed if you get a few license emails as we test.  We'll reset your restore count when we're done.

Thanks for the upgrade.
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Matt Ashland, JRiver Media Center

thenoob1

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Re: Character problem name/registration information
« Reply #5 on: February 22, 2011, 08:57:53 am »
Thanks for looking into it :)
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The difference between genius and stupidity is that genius has its limits
-- Albert Einstein

thenoob1

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Re: Character problem name/registration information
« Reply #6 on: February 25, 2011, 03:54:11 pm »
Did you find something? I think it may be related to the character encoding in your purchase system/form (so it's php/sql db related). You don't need to fix the problem if it's low priority but just replace the umlaut character with oe and I'll download the "new" license to get rid of the umlaut display bug....
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JohnT

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Re: Character problem name/registration information
« Reply #7 on: March 02, 2011, 10:27:45 am »
This is fixed for the next build.
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John Thompson, JRiver Media Center
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