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[jnielsen11]

i too have had problems. computer crashes only when using mc16 here is my info.

windows 7 ultimate
sp1

intel core i7  cpu 920 @2.67GHz  2.79GHz
6.00 gb ram
64 bit os

CRASH info-
Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033

Additional information about the problem:
  BCCode:   3b
  BCP1:   00000000C0000005
  BCP2:   FFFFF960001D564F
  BCP3:   FFFFF880091B5C50
  BCP4:   0000000000000000
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   256_1


it  happens when analyzing.
I DID turn off auto import...
but i still need to analyze 3000 files
i did these steps- but am resistant to uninsalling and reinstalling because i have 85,000 music files....and it takes so long to import/build thumbnails,etc....
.
and diabled Norton 360... for 15 minutes. but dont want to keep it this way.
 i have
763 ape files
21 fla files
1400 flac files
5137 m4a files
74545 mp3 files
28 ogg files
107 wma files
1 wav file.

 NO m4ps

any suggestions other than reinstalling?
thanks jen


your wiki  steps....
1. Please update your player to the latest build available. If a newer version has been released, please try it. For example, if you're using MC14, but MC15 has been released, please try it. The latest known stable build is always on the download page, but a newer version may be found on the forum.

2. Disable plug-ins and other third party software that you use with MC. We have had problems with bugs in plug-ins causing problems in the past. The Audioscrobbler plug-in, for example, would crash MC if you weren't logged into last.fm.

3. Problems with Virus Checkers, Pop-up Blockers, and SPAM programs are not uncommon. Please disable these to test.

[JimH]

What version of MC are you using?

[jnielsen11]

mc16

[JimH]

The full version will be MC16.0.something.  16.0.75 is at the top of the MC16 board.

[jnielsen11]

16.0.75

[jnielsen11]

for the record.. earlier today i uninstalled nero. and it crashed while analyizing after the reboot.... so i read more and then disabled norton, updated mc... to the latest version, unchecked auto import...and since then ive had no problems. it is currently analyzing. on 1000 out of 2500.  i will stop the analyze now and turn on norton to see if it crashes. and ill follow up with a post.

[jnielsen11]

AND...... it crashed. i would assume it is norton 360. do you think the same? no other applications were running.  

and.... i LOST all of the replay gain on all 86,000 files!!!!

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033

Additional information about the problem:
  BCCode:   1e
  BCP1:   FFFFFFFFC0000005
  BCP2:   FFFFF88004EA68A2
  BCP3:   0000000000000000
  BCP4:   0000000000000004
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   256_1

[JimH]

If you're getting a blue screen, that is probably bad hardware or drivers.

[jnielsen11]

Thanks for your help with our issue. It is resolved. We pulled a failing memory card out. and it seems to be working correctly.The crash happened only when running the analyze and import. i appreciate the time and advice.j