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Author Topic: Need Key  (Read 1714 times)

scorpion

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Need Key
« on: March 31, 2003, 06:19:43 am »
I purchased MJB last month. (vesion 8.0) and have since built a new computer. I tried to get a new key, but the restore page will not recognize my registration code, and when I try the Email route, it helpfully sends me the same code, and tells me I have 10 restores remaining.

Please help.   :-/
Yt
Scorpion
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JimH

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Re: Need Key
« Reply #1 on: March 31, 2003, 06:53:36 am »
Make sure you have the latest version of 8.0 or 9.0 available from our downloads page.

Details are here:

www.mediajukebox.com/license
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scorpion

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Re: Need Key
« Reply #2 on: March 31, 2003, 07:02:47 am »
I have the latest version. (8.0.396).

YT
Scorpion
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JimH

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Re: Need Key
« Reply #3 on: March 31, 2003, 07:06:39 am »
Did you read the instructions on the page I mentioned above?

When you use the restore, what happens?

Are you using IE?

If you go to Help in MJ, is the Purchase option greyed out?
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scorpion

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Re: Need Key
« Reply #4 on: April 01, 2003, 11:56:30 am »
Yes, I followed the link to the page indicated. When i enter my registration code and submit, I am taken to a page that says " Error - We could not find that liscense."

On the first machine (original download and install), the Buy Media Jukebox option is greyed out. I upgraded to 8.0.396 a couple of days ago on this platform from the original version I purchased (8.0.394), without incident.

Yes, I am using Windows IE 6.0 with all current updates.

Please help. I built and configured the new platform to be a local music server for the numerous computers in my household, and I need my MJB.

YT
Scorpion
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John Gateley

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Re: Need Key
« Reply #5 on: April 01, 2003, 06:16:29 pm »
Hi Scorpion,

Are you using copy-and-paste to enter the key or typing it?
Use copy-and-paste.

j
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scorpion

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Re: Need Key
« Reply #6 on: April 02, 2003, 04:30:00 am »
Cut and paste did the trick. Thank's.  8)

YT
Scorpion
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